Job Summary
We are seeking an exceptional Claims Team Manager to join our Doordash Core Team at Liberty Mutual, a renowned insurance provider. As a Claims Team Manager, you will play a pivotal role in delivering an outstanding customer experience by leading a team of Claims Specialists who manage a portfolio of Commercial insurance claims. This is a unique opportunity to invest in your future with a career-defining role that offers a competitive salary, flexible work arrangements, and a dynamic work environment.
About Liberty Mutual
At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. We provide an environment focused on openness, inclusion, trust, and respect, where you can discover our expansive range of roles and a workplace that aims to help turn your passion into a rewarding profession. We have proudly been recognized as a "Great Place to Work" by Great Place to Work US for several years and have been selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list.
Key Responsibilities
As a Claims Team Manager, you will be responsible for:
- Supervising the day-to-day operations for the claims staff by establishing priorities, scheduling and assigning work, and coaching employees in reviewing, analyzing, investigating, negotiating, and settling claims in compliance with Claims Quality Standards.
- Creating a high-performing, results-oriented staff through candidate selection, onboarding, ongoing development, and managing individual performance with regular coaching focused on behavior and technical skill sets.
- Leading and actively contributing to a culture of continuous improvement and ensuring utilization of tools and behaviors within the Liberty Management System to foster critical thinking and innovation around problem-solving and development of standard work.
- Building and maintaining internal and external customer relationships, serving as a primary point of contact for agents, brokers, and policyholders.
- Hosting and facilitating in-person and/or telephonic claim reviews on a continuous cycle and ensuring Special Service Instructions are managed appropriately.
- Providing management oversight of claims files (non-litigated or litigated) within the unit, including Manager Reviews on open inventory and reviews files to measure quality assurance, discussing individual training and development needs.
- Coaching to improve technical expertise within the team.
- Monitoring, evaluating, and approving claims reserves, settlements, and payments that exceed staff authority thresholds.
- Using common reporting of data analytics to monitor claim production, inventory management, financial and quality compliance, and claim volume trends and results.
- Managing compliance within internal and external parameters, including overseeing Liberty Mutual/Helmsman state licensing compliance and adherence to fair claims practices.
- Maintaining awareness of existing and proposed legislation, court decisions, and emerging trends in claims litigation to monitor team compliance with Unfair Claims Practices.
Requirements and Qualifications
To be successful in this role, you will need:
- Advanced knowledge of commercial property and/or casualty insurance claims investigation, loss assessment, reserving, insurance legal and regulatory environment, litigation, and fraud awareness.
- Ability to get work done through others, communicate effectively (including listening, writing clearly, giving constructive feedback, etc.), get support from above, plan/organize work, analyze/solve problems, and focus on the larger picture.
- Knowledge and capabilities typically acquired through a BS/BA degree (or equivalent) and at least 6 years of related experience.
- Extensive recent experience handling Attorney-represented Bodily Injury claims.
- Previous Commercial Claims experience preferred.
- Complex case handling a plus!
What We Offer
At Liberty Mutual, we value your hard work, integrity, and commitment to making things better. We offer:
- A competitive salary range of $81,700-$152,400.
- Flexible Time Off (FTO) with annual accrual.
- A dynamic work environment with a focus on openness, inclusion, trust, and respect.
- Opportunities for career growth and professional development.
- A comprehensive benefits package that supports your life and well-being.
Work Environment and Culture
We are committed to creating a work environment that is inclusive, diverse, and respectful. Our culture is built on the principles of openness, trust, and respect, and we strive to provide a workplace where everyone can thrive. As a Claims Team Manager, you will have the opportunity to work in a remote setting with flexibility to work from home, while also being part of a larger team that values collaboration and communication.
Career Growth and Learning Benefits
At Liberty Mutual, we believe in investing in our employees' growth and development. As a Claims Team Manager, you will have access to:
- Ongoing training and development programs to enhance your skills and knowledge.
- Mentorship and coaching opportunities to help you achieve your career goals.
- Career advancement opportunities within the company.
Compensation and Benefits
We offer a comprehensive compensation package that includes:
- A competitive salary range of $81,700-$152,400.
- Flexible Time Off (FTO) with annual accrual.
- A comprehensive benefits package that supports your life and well-being, including medical, dental, and vision coverage, 401(k) matching, and more.
How to Apply
If you are a motivated and experienced claims professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to be considered for this role.
We are an equal opportunity employer and welcome applications from diverse candidates.
Apply Now