Join the Team at Blithequark: Delivering Exceptional Patient Experiences with Cutting-Edge Technology
Blithequark is a pioneering organization dedicated to providing top-notch technology solutions to support our clients, while prioritizing a "White Glove" service model that ensures the best possible patient experience. With a remarkable track record of doubling our revenue over the past decade, we are committed to innovation and excellence. We are now seeking a skilled Customer Experience Specialist to join our dynamic customer service team on a full-time, remote basis.
About the Role
As a Customer Experience Specialist at Blithequark, you will play a vital role in delivering exceptional service to our customers, working in a remote environment from anywhere in the United States. This position requires a unique blend of customer service, technical, and organizational skills, with a focus on providing solutions and resolving customer concerns in a professional and timely manner.
Work Schedule
We offer a rotating 2nd and 3rd shift schedule, which is set and not subject to change:
- 1st and 3rd week:
- Saturday - 3rd shift (10:30 PM - 7:00 AM)
- Tuesday - 2nd shift (10:30 AM - 11:00 PM, 12 hours)
- Wednesday - 3rd shift (10:30 PM - 7:00 AM)
- Friday - 2nd shift (10:30 AM - 11:00 PM, 12 hours)
- 2nd and 4th week:
- Saturday - 2nd shift (2:30 PM - 11:00 PM)
- Sunday - 2nd shift (2:30 PM - 11:00 PM)
- Tuesday - 3rd shift (10:30 PM - 7:00 AM)
- Thursday - 2nd shift (2:30 PM - 11:00 PM)
- Friday - 3rd shift (10:30 PM - 7:00 AM)
Flexibility is essential, as you will be required to work overtime when needed, including weekends and holidays. A 2-week training program will take place at our Downers Grove, IL location.
Essential Qualifications
To succeed in this role, you must possess:
- Customer service, call center, or patient scheduling experience
- Strong ability to prioritize and multitask with attention to detail
- Excellent time management, organization, and focus on prioritizing and multitasking with attention to detail
- Ability to articulate thoughts into clear and concise written and verbal communication
- Strong written and verbal communication skills
- Experience working on computers, using Excel, and other Microsoft Office applications
Key Responsibilities
As a Customer Experience Specialist, your primary duties will include:
- Professional engagement and follow-up communication via phone, email, and support software with customers and coworkers
- Exhibiting a positive, can-do, and customer-first attitude with all customers
- Consistently performing all steps of the Customer Experience Initiative
- Managing incoming customer service phone calls and other customer requests
- Creating service requests and dispatching accordingly
- Identifying and resolving customer concerns in a professional and timely manner
- Using web-based system tools such as OMS, Word, and Excel on a daily basis
- Logging all communication in work service requests
- Interacting with vendors, customers, and employees via phone, text, and email
- Escalating service calls when needed
- Attaching Field Service Reports to service requests in OMS
- Auditing reports from vendors and ensuring all calls are logged in OMS
- Following through on the resolution of customer needs
- Acting as nighttime contact for drivers, providing scheduling and maintenance support
- Handling inbound and outbound calls to 20-30 drivers nightly
- Proactively monitoring on-time pickups and deliveries
- Escalating problems to proper manager contacts as appropriate
- Following HIPAA regulations as they pertain to communication
- Effectively communicating pertinent information to daytime contacts within multiple geographical regions
- Handing off follow-ups to coworkers on the next shift
- Ordering and canceling injectable doses
- Entering helium readings into OMS
What We Offer
At Blithequark, we value our employees and strive to create a healthy and happy work environment. Our comprehensive benefits package includes:
- Health, dental, and vision insurance
- Company-paid dental (with applicable health plans)
- 401(k) matching
- Employee Assistance Program
- Company-paid life insurance and voluntary supplemental life insurance
- Voluntary short-term/long-term disability options
- Flex PTO and paid holidays
- Company swag
- Health club reimbursement
- Wellness program with generous incentives
- Employee recognition programs
- Referral bonus program
- Job training and professional development opportunities
Our Culture and Values
At Blithequark, we are committed to equal employment opportunity and offer a drug-free work environment to all qualified applicants. We require a completed background check and drug screen on file for all employees. Our company culture prioritizes:
- Exceptional customer service
- Innovation and technological advancements
- Employee growth and development
- Diversity, equity, and inclusion
- Health and wellness
How to Apply
If you are a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply to join our team at Blithequark. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.
Don't miss this chance to be part of a dynamic team and contribute to delivering exceptional patient experiences with cutting-edge technology. Apply now and take the first step towards a fulfilling career at Blithequark!
Apply Now