Introduction to blithequark
At blithequark, we are revolutionizing the entertainment industry by providing unparalleled customer service experiences to our global subscriber base. Our mission is to deliver excellence, simplicity, and seamless streaming experiences. As a leader in the industry, we are committed to fostering a culture of innovation, collaboration, and continuous learning. Our customer service team is the backbone of our organization, and we are seeking a skilled Data Entry and Learning Development Specialist to join our team.
Job Overview
We are looking for a highly motivated and experienced Data Entry and Learning Development Specialist to join our Learning and Development team. As a key member of our team, you will be responsible for designing, developing, and delivering training programs that enhance the skills and knowledge of our customer service representatives. Your expertise will play a critical role in shaping the learning experiences of our teams, driving business outcomes, and contributing to the overall success of blithequark.
Key Responsibilities
- Program Management: Outline, document, and maintain the scope of all local Learning and Development projects. Create, track, and maintain project plans, and develop trusting partnerships with our outsourced call center partners.
- Learning Content Development: Conduct gap analysis for performance and training opportunities, prioritize the importance of identified gaps, and develop solutions to address performance gaps. Collaborate with subject matter experts and stakeholders to develop regular and accurate training curriculum.
- Facilitation: Deliver learning material in face-to-face and virtual environments to leadership audiences, and pilot newly designed curriculum. Run train-the-trainer programs for call center trainers, and educate and develop call center leaders to co-facilitate the delivery of learning material.
- Stakeholder Management: Build and foster strong partnerships with regional customer service colleagues, and be an effective voice of the local Learning and Development team. Collaborate with other business leaders to transform operational opportunities into Learning and Development opportunities.
Essential Qualifications
To be successful in this role, you will need:
- 3+ years of experience designing soft skills and technical training solutions, including onboarding programs focused across a range of levels, call center agents, senior call center representatives, emerging leaders, and senior leadership audiences.
- Experience designing and facilitating learning services that range from 15-minute learning sessions to multi-week classroom programs.
- Strong facilitation experience in various instructor-led programs for diverse audiences, and training skills.
- Project management experience, ability to collaborate with a team and stakeholders, communicate effectively, and attention to detail.
- High degree of independence and ability to work and manage own time efficiently.
- Bachelor's degree in Instructional Design or a related degree, Master's degree a plus.
- Fluent in Portuguese and English, Spanish is a plus.
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Experience working in a cross-cultural global environment.
- Experience with content/knowledge management.
- Experience designing training curriculum for service, retail, or call center managers/leaders.
- Experience with innovative facilitation tools.
Skills and Competencies
To excel in this role, you will need to possess:
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced, outcomes-oriented, data-driven environment.
- Strong attention to detail and organizational skills.
- Ability to build and maintain strong relationships with stakeholders.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Data Entry and Learning Development Specialist, you will have access to:
- Opportunities for professional development and growth within the company.
- Access to a wide range of training programs and resources to enhance your skills and knowledge.
- A collaborative and dynamic work environment that fosters innovation and creativity.
- A culture that values diversity, equity, and inclusion.
Work Environment and Company Culture
At blithequark, we pride ourselves on our unique and dynamic company culture. Our work environment is:
- Fast-paced and outcomes-oriented.
- Collaborative and team-based.
- Innovative and creative.
- Focused on delivering exceptional customer experiences.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- A salary range of $25 to $35 per hour.
- A comprehensive benefits package, including health, dental, and vision insurance.
- A 401(k) matching program.
- Opportunities for professional development and growth.
- Access to a wide range of training programs and resources.
Conclusion
If you are a motivated and experienced Data Entry and Learning Development Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to delivering exceptional customer experiences, and we believe that our employees are the key to our success. Join our team and be a part of a dynamic and innovative company that is shaping the future of entertainment.
Apply now to become a part of our team and take the first step towards a rewarding and challenging career with blithequark.
Apply Now