At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a key member of our team, you'll play a vital role in providing top-notch support to our customers, helping them navigate our tax software and resolve any issues they may encounter. If you're passionate about delivering outstanding customer service, have a knack for problem-solving, and are comfortable working in a fast-paced, dynamic environment, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to achieve their goals. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the industry. As a customer support representative, you'll be part of a team that's dedicated to making a positive impact on people's lives.
**Job Summary**
We're seeking an experienced customer support representative to join our team and provide exceptional support to our customers. As a customer support representative, you'll be responsible for:
* Providing top-notch support to customers via phone, chat, and/or video chat
* Helping customers navigate our tax software and resolve any issues they may encounter
* Locating previous tax returns and amendments
* Escalating issues when necessary
* Providing an empathetic approach to customer interactions
* Leveraging critical thinking and multi-tasking capabilities to resolve issues efficiently
**Schedule and Compensation**
* This seasonal contract runs through April 15th, 2024
* Flexible schedule opportunities – you create your own schedule!
* Schedule available hours between 7 am and 11 pm CST, Monday – Sunday
* Weekday and weekend options
* Earn up to $19 per hour
* Contractors on this program who meet or exceed key metrics earn on average the equivalent of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times
* Peak rates apply January – April
**Requirements**
* Sincere desire to assist the customer
* Tech savvy and avid computer user
* Ability to multi-task and navigate multiple systems
* Communicate with a friendly tone and professional demeanor
* Personal computer (no tablet)
* Broadband internet connection, recommended at least 10 MBPS
* Wired internet connection (no wi-fi or mobile internet)
* Windows 10 or Windows 11 operating system
* Valid antivirus software installed, running and up to date
* USB headset with microphone
* A webcam will be loaned to each contractor to be used for the duration of the contract
**Work Environment Requirements**
* Quiet, uninterrupted space
* Organized desk area
* Professional appearance (if on camera)
**About Our Application Process**
When you're ready to apply, click "Apply" and complete your profile. You'll then be prompted to complete an online assessment; this assessment takes about 30 minutes to complete. If you're among the qualified candidates, you'll receive an invitation via email within 24 hours to login to our online portal to complete a technology scan and complete the application for the contract opportunity. You can find more information about our hiring process and requirements in our FAQs, including what it means to be an independent contractor.
**Contractual Relationship**
The relationship between you and arenaflex is a contractual relationship. You'll remain an independent contractor for the duration of this program assignment. arenaflex will not be responsible for withholding taxes on your earnings while contracted with arenaflex. When you receive your contract, you'll be asked to agree to have no claim against arenaflex hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.
**Why Join arenaflex?**
* Work from home: Say goodbye to commuting hassles and hello to the convenience of working from home.
* Work when it's convenient for you: Flexibility is the name of the game. Schedule your own hours and enjoy the freedom of creating a schedule that works best for you.
* Gain experience in different industries: Expand your skillset and broaden your horizons while providing exceptional customer service.
* Supportive environment: We're there to help so you can focus your efforts on bringing top-notch service to the customers we serve.
**Are You the One We're Looking For?**
If you believe you have what it takes, submit your application without delay. We're keen to hear from talented candidates like you.