Join arenaflex, a leading healthcare organization, as a Customer Service Trainee and embark on a rewarding career journey. As a key member of our team, you will play a vital role in delivering exceptional customer service to patients, families, and healthcare providers. With a focus on patient-centered care, arenaflex is committed to providing a supportive and inclusive work environment that fosters growth, learning, and collaboration.
**About arenaflex**
arenaflex is a national leader in healthcare, with a reputation for clinical innovation, health outcomes, consumer experience, and value-based care. Our organization is dedicated to providing equitable care for all, with a focus on community benefits and social responsibility. With a diverse team of over 155,000 teammates across 69 hospitals and over 1,000 care locations, arenaflex is a dynamic and exciting place to work.
**Job Summary**
As a Customer Service Trainee, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers. You will work in a high-volume call center environment, responding to customer inquiries, resolving issues, and providing outstanding service. This is an excellent opportunity to develop your skills, gain experience, and advance your career in a dynamic and supportive environment.
**Key Responsibilities**
* Develop proficiency in answering customer inbound billing calls, responding to customer inquiries, and resolving issues in a high-volume call center environment.
* Learn to act with discretion, addressing customer needs, resolving issues, and providing outstanding customer service.
* Develop skills to access, understand, and explain necessary information from electronic patient billing and medical records systems.
* Investigate and respond to all phone and/or written inquiries from patients/guarantors, insurance companies, physician offices, and government agencies regarding medical account billing.
* Accurately document and update patient account systems with all information received and action taken.
* Keep abreast of insurance sequencing rules, medical billing guidelines or laws, and changes impacting patient accounts.
* Request payment in full and process payments using the online system.
* Establish acceptable payment plans when payment in full cannot be made.
* Make patient account adjustments as necessary.
* Develop proficiency in responding to complaints and resolving problems using established service recovery guidelines.
* Gather and document information and troubleshoot customer inquiries and issues by recognizing trends and reporting to higher levels as needed.
**Education and Experience**
* High School Diploma or GED required.
* Typically requires 1 year of experience in medical billing, cash application, or insurance follow-up, including six months of call center experience.
**Knowledge, Skills, and Abilities**
* Demonstrated knowledge of healthcare, insurance terminology, and medical billing.
* Ability to interpret an explanation of benefits and understand the system adjudication process and determine how a claim was paid.
* Ability to work in a high-volume call center environment, using a computer and the telephone the majority of the day.
* Excellent customer service and follow-up skills.
* Ability to speak English with customers to resolve customer issues, along with research and document the call on a computer.
* Proficient computer skills (mail, email, and fax) including patient accounting systems.
* Ability to navigate within multiple systems and computer screens.
* Ability to perform basic math skills.
* Demonstrated ability to work well independently and as a team.
* Ability to follow and prioritize responsibilities.
* Strong multi-tasking, organizational, and time management skills.
* Adapts well to change.
* Ability to handle all escalated calls and resolve issues before they become escalated complaints.
* Ability to represent arenaflex and the company values to patients.
* Ability to work to balance all aspects of the call center's KPI's including Quality, Attendance, Adherence, Call productivity, etc.
**Physical Requirements and Working Conditions**
* Exposed to an open call center office environment.
* Must be able to sit most of the workday.
* Operates all equipment necessary to perform the job.
* Open to working remotely from your home if required.
**Compensation and Benefits**
* Competitive salary range: $21.45 - $32.20.
* Comprehensive benefits package, including:
+ Paid Time Off programs.
+ Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
+ Flexible Spending Accounts for eligible health care and dependent care expenses.
+ Family benefits such as adoption assistance and paid parental leave.
+ Defined contribution retirement plans with employer match and other financial wellness programs.
+ Educational Assistance Program.
**Why Join arenaflex?**
* Arenaflex is a national leader in healthcare, with a reputation for clinical innovation, health outcomes, consumer experience, and value-based care.
* Our organization is dedicated to providing equitable care for all, with a focus on community benefits and social responsibility.
* We offer a supportive and inclusive work environment that fosters growth, learning, and collaboration.
* Our comprehensive benefits package includes paid Time Off programs, health and welfare benefits, flexible Spending Accounts, family benefits, and more.
* We are committed to providing opportunities for career growth and development, with a focus on education and training.
**How to Apply**
If you believe you have what it takes to join our team as a Customer Service Trainee, submit your application without delay. We are keen to hear from talented candidates like you. Apply now and take the first step towards a rewarding career with arenaflex.