At arenaflex, we are a critical part of the healthcare process, providing integrated technologies, products, and services across the full continuum of care. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we empower our customers to advance healthcare. Our success starts with our teammates, and we are looking for empathetic, thoughtful, and compassionate individuals to meet the needs of our patients.
**About arenaflex**
arenaflex is a leading healthcare services company that provides home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer. We are committed to improving the quality of life for our patients at home, and we are seeking talented individuals to join our team.
**Job Summary**
We are seeking an experienced Customer Service Specialist to join our team in Springfield, IL. This role is responsible for identifying and resolving customer issues and answering customer inquiries regarding the status of their order. The successful candidate will be responsible for providing high-quality service to our patients, caregivers, and referrals, and will be a key member of our customer service team.
**Essential Duties and Responsibilities**
* Handle continuous work volume by interacting with patients and referrals via (inbound & outbound) phone calls, email, fax, chat, text, web inquiries, and other electronic sources
* Receive and process order requests from referrals for durable medical equipment and healthcare services
* Provide accurate information and updates as related to new orders, resupplies, pickups, and/or exchanges
* Demonstrate professionalism and provide high-quality service when interacting with patients, caregivers, and/or referrals
* Resolve patient/referral complaints and escalations with urgency by identifying problems, troubleshooting equipment, and/or coordinating appropriate corrective action
* Assess patient and referral needs, identify satisfactory resolution, and provide high-quality customer service
* Comply with and adhere to all regulatory compliance areas, policies, and procedures, and best practices
* Follow quality program guidelines and procedures for all transactions to ensure that we provide the best service to all customers
* Perform other duties as required
**Minimum Required Qualifications**
* High School Diploma or GED required
* 1-3 years of Call Center Experience preferred
* 1-3 Years of Healthcare and/or Health Insurance Customer Service experience preferred
* Experience working in a remote environment preferred
**Skills, Knowledge, and Abilities**
* Assess problems and identify solutions
* Professional verbal and written communication
* Effective listening, paraphrasing, and summarization
* Personal accountability and emotional intelligence
* Time management and reliability
**Computer Skills**
* Basic skills in using a Windows-based computer
**Language Skills**
* English (reading, writing, verbal)
**Mathematical Skills**
* Basic level mathematical proficiency
**Physical Demands**
This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.
**Work Environment**
Work is performed in an office setting with exposure to moderate noise.
**Travel**
Occasional travel as required.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we are committed to the growth and development of our teammates. We offer a range of training programs and opportunities for advancement, as well as a competitive salary and benefits package. Our teammates have access to a range of learning resources, including online training programs, mentorship opportunities, and professional development workshops.
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that is committed to excellence in customer service. We are a team-oriented organization that values diversity, equity, and inclusion. Our teammates are passionate about delivering high-quality service to our patients and customers, and we are seeking individuals who share our commitment to excellence.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary and benefits package, including:
* Medical, dental, and vision insurance
* 401(k) eligibility after one year of service
* Employee stock purchase plan
* Tuition reimbursement
* And more!
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering high-quality service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state, or local law.