At arenaflex, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.
**Job Summary:**
We're seeking an experienced Customer Service Representative to join our team at arenaflex. As the face of arenaflex, you will impact members' service experience by handling customer service inquiries and problems via telephone, internet, or written correspondence. You will engage, consult, and educate members based on their unique needs, preferences, and understanding of arenaflex plans, tools, and resources to help guide them along a clear path to care. Your primary responsibility will be to answer questions and resolve issues based on phone calls/letters from members, providers, and other departments. You will also triage resulting rework to appropriate staff, document and track contacts with members, providers, and plan sponsors.
**Key Responsibilities:**
* Handle customer service inquiries and problems via telephone, internet, or written correspondence
* Engage, consult, and educate members based on their unique needs, preferences, and understanding of arenaflex plans, tools, and resources
* Answer questions and resolve issues based on phone calls/letters from members, providers, and other departments
* Triage resulting rework to appropriate staff
* Document and track contacts with members, providers, and plan sponsors
* Guide members through their plan of benefits, arenaflex policy, and procedures
* Create an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members' best health
* Take accountability to fully understand the member's needs by building a trusting and caring relationship with the member
* Anticipate customer needs
* Provide the customer with related information to answer unasked questions, e.g., additional plan details, benefit plan details, member self-service tools, etc.
* Explain member's rights and responsibilities in accordance with contract
**Required Qualifications:**
* Customer Service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate
* Experience in a production environment
* High School or GED equivalent
* Required to reside within a 50-mile radius of New Albany, OH in the event of an outage, you may be asked to work onsite
**Preferred Qualifications:**
* Ability to multi-task to accomplish workload efficiently
* Understanding of medical terminology
* Oral and written communication skills
* Ability to maintain accuracy and production standards
* Problem-solving skills
* Attention to detail and accuracy
* Analytical skills
**Education:**
* High School diploma, G.E.D. or equivalent experience
**Anticipated Weekly Hours:**
* 40 hours per week
**Time Type:**
* Full-time
**Pay Range:**
* The typical pay range for this role is $17.00 - $25.65 per hour. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.
**Work Environment and Company Culture:**
At arenaflex, we take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional, and financial wellness of our colleagues and their families to help them be the healthiest they can be. Our teams reflect the customers, patients, members, and communities we serve, and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great Benefits for Great People:**
* Affordable medical plan options
* A 401(k) plan (including matching company contributions) and an employee stock purchase plan
* No-cost programs for all colleagues including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching
* Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility
**How to Apply:**
If you're passionate about transforming health care and want to join a team that is dedicated to making a difference, apply now to become an experienced Customer Service Representative at arenaflex. We anticipate the application window for this opening will close on 03/28/2025. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.