At arenaflex, we're not just a company – we're a family. We're a family-owned business that's been serving North America's leading distributors of shipping, industrial, and packaging materials for over three decades. With over 9,000 employees across 13 locations, we're proud to be a part of the communities we serve. As an arenaflex team member, you'll be part of a dynamic and supportive environment that's dedicated to delivering exceptional customer experiences.
We're seeking an experienced Customer Service Representative to join our team in Milwaukee, WI. As an Overnight Customer Service Representative, you'll play a critical role in delivering legendary service to our customers. You'll be the face of arenaflex, providing world-class support through phone, email, and chat interactions. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you!
**About arenaflex**
arenaflex is a leading distributor of shipping, industrial, and packaging materials. We're a family-owned company that's been serving North America for over three decades. Our commitment to customer satisfaction, quality products, and exceptional service has earned us a reputation as a trusted partner in the industry. We're proud to be a part of the communities we serve and strive to make a positive impact through our business practices.
**Job Responsibilities**
As an Overnight Customer Service Representative, you'll be responsible for:
* Processing customer orders and inquiries in a collaborative call center using world-class technology
* Communicating with customers over phone, email, and chat
* Helping customers navigate arenaflex's website and online ordering
* Becoming a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Collaborating with internal teams to resolve customer issues and provide exceptional service
**Minimum Requirements**
To be successful in this role, you'll need:
* A high school diploma or equivalent; a bachelor's degree is preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Strong attention to detail and organizational skills
**Benefits**
As an arenaflex team member, you'll enjoy a comprehensive benefits package that includes:
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks, including:
+ Café featuring affordable daily meal options from local restaurants
+ On-site fitness center and beautifully maintained walking paths
+ Best-in-class, clean, modern facilities
**Work Environment and Company Culture**
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the well-being of our team members. Our facilities are designed to promote collaboration, innovation, and productivity. We believe in recognizing and rewarding our team members for their hard work and dedication, and we offer a range of opportunities for growth and development.
**Compensation and Perks**
As an Overnight Customer Service Representative, you'll enjoy a competitive hourly rate of $26 to $33 per hour, with a $4 shift differential. You'll also be eligible for multiple bonus programs and a comprehensive benefits package that includes health insurance, 401(k), and paid time off.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Apply now to join our team as an Overnight Customer Service Representative. Don't miss this opportunity to be part of a dynamic and supportive environment that's dedicated to delivering legendary service to our customers.