At arenaflex, we're passionate about providing top-notch products and services to our customers. As a Customer Service Representative, you'll play a vital role in delivering exceptional experiences that exceed our customers' expectations. If you're a people person with a passion for helping others, we want to hear from you!
**About arenaflex**
arenaflex is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials. With over 9,000 employees across 13 locations, we're committed to providing the best possible products and services to our customers. Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction.
**Job Summary**
As a Customer Service Representative, you'll be the face of arenaflex, providing exceptional service to our customers through phone, email, and chat. You'll be responsible for processing customer orders and inquiries, communicating with customers, and helping them navigate our website and online ordering system. We'll equip you with the knowledge and skills you need to become a product and solutions expert, answering product, pricing, and shipping questions with confidence.
**Key Responsibilities**
* Process customer orders and inquiries in a collaborative call center using world-class technology
* Communicate with customers over phone, email, and chat
* Help customers navigate arenaflex's website and online ordering system
* Become a product and solutions expert, answering product, pricing, and shipping questions quickly and confidently
* Collaborate with internal teams to resolve customer issues and provide exceptional service
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and adapt to changing situations
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center and beautifully maintained walking path
**Work Environment and Company Culture**
* Onsite shift hours: Monday - Friday, 8:30 AM to 5 PM
* Collaborative and dynamic work environment
* Opportunities for growth and development
* Recognition and rewards for outstanding performance
* Commitment to diversity, equity, and inclusion
**Compensation and Perks**
* Pay from $22 to $27 per hour with significant growth and earning potential!
* Opportunities for bonuses and incentives
* Comprehensive benefits package, including health insurance and 401(k)
* Paid time off and holidays
* Employee Perks, including fitness center and walking path
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to become a part of the arenaflex team and start your career journey today!