At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Customer Service Representative, you'll play a vital role in driving customer satisfaction and loyalty. If you're a people person with a passion for delivering legendary service, we want to hear from you!
**About arenaflex**
arenaflex is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations. We're committed to providing our customers with the best possible experience, and we're looking for talented individuals like you to join our team.
**Job Responsibilities**
As a Customer Service Representative at arenaflex, you'll be responsible for:
* Processing customer orders and inquiries in a collaborative call center using world-class technology
* Communicating with customers over phone, email, and chat to resolve their queries and concerns
* Helping customers navigate arenaflex's website and online ordering system
* Becoming a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Collaborating with colleagues to provide exceptional customer service and support
**Minimum Requirements**
To be successful in this role, you'll need:
* A high school diploma or equivalent; a bachelor's degree is preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Strong product knowledge and a willingness to learn
**Benefits**
As an arenaflex employee, you'll enjoy a range of benefits, including:
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks, including:
+ Café featuring affordable daily meal options from local restaurants
+ On-site fitness center and beautifully maintained walking paths
+ Best-in-class, clean, modern facilities
**Work Environment and Company Culture**
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the well-being and growth of our employees. Our Kenosha Branch is located at 12355 Uline Way, Kenosha, WI 53144, and we offer a range of amenities and services to make your workday more enjoyable.
**Career Growth Opportunities and Learning Benefits**
arenaflex is a company that values learning and growth. We offer a range of training programs and opportunities for career advancement, including:
* On-the-job training and coaching
* Regular performance reviews and feedback
* Opportunities for professional development and continuing education
* A supportive and collaborative work environment that encourages growth and innovation
**Compensation and Perks**
As a Customer Service Representative at arenaflex, you'll enjoy a competitive salary and a range of benefits, including:
* Pay from $24 to $29 per hour, with significant growth and earning potential
* $2 Shift Differential
* Opportunities for bonuses and incentives
* Comprehensive benefits package, including health insurance and 401(k) with employer match
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join the arenaflex team and start your career journey today.