Experienced Customer Service and Sales Support Specialist – Remote Work from Home Opportunity with blithequark

Introduction to blithequark and the Industry

At blithequark, we are passionate about delivering exceptional customer experiences and driving revenue growth through strategic account management and proactive sales support. As a leader in the industry, we recognize the importance of building strong relationships with our key accounts and providing timely, efficient, and personalized service to meet their evolving needs. The beverage industry, in particular, is a dynamic and competitive sector that requires a deep understanding of market trends, customer preferences, and product offerings. If you are a motivated and customer-focused individual with a passion for sales support and account management, we invite you to join our team as a Customer Service and Sales Support Specialist.

Job Overview

The primary purpose of this role is to provide critical support and focus on delivering exceptional customer experiences to blithequark's valuable and strategic accounts, with a heavy focus on the Bottle King stores. As a key member of our team, you will serve as a liaison to the Key Account Group, ensuring an exceptional customer service experience, efficient order management, and proactive sales support. Your objective will be to enhance relationships, minimize errors, drive revenue growth, and maintain consistency and reliability in service delivery.

Key Responsibilities

• Provide proactive and responsive support to address customers' needs, concerns, and issues, demonstrating empathy and a customer-centric approach in all interactions via email, phone, and other communication channels.
• Serve as a subject matter expert, offering guidance and insight on processing of orders and customer service-related processes, including RIP, QD, EOM billing, to drive customer success.
• Manage the end-to-end order process for Bottle King, ensuring accuracy and timeliness in order entry, verification, and tracking, and bill regular and reserve orders, coop orders, B&H orders/release, rebills, and credits.
• Collaborate with internal departments to ensure timely execution of issue resolution for fulfilled orders and resolve discrepancies, and serve as the primary point of contact for Bottle King, addressing inquiries and resolving issues promptly and professionally.
• Resolve customer complaints and issues with an experiential approach and collaboration with the CX team to ensure we capture data for trend analysis and process enhancements.
• Maintain accurate records and reports, including KPIs analysis for business intelligent opportunities to develop a seamless customer experience and process development.
• Contribute to account planning and strategy development, conducting regular checks to identify opportunities and mitigate risks, and build and maintain strong relationships with key-account decision-makers and stakeholders.
• Assist with order placement, product inquiries, and identifying upselling/cross-selling opportunities to support revenue growth, and collaborate with the sales team to identify potential leads and opportunities within the Bottle King account.

Qualifications and Requirements

To be successful in this role, you will need:

• An Associate's degree or equivalent experience, with 2-4 years of previous experience in customer service, sales support, or related roles, preferably within the beverage industry or retail sector.
• Proficiency in MS Office Suite (Word, Excel, Outlook) and CRM software, with the ability to quickly learn and adapt to new systems and technologies.
• Excellent communication skills, both written and verbal, with a customer-focused mindset and the ability to interact professionally with diverse stakeholders.
• Strong organizational skills and attention to detail, with the ability to multitask, prioritize workload, and meet tight deadlines in a fast-paced environment.
• Strategic thinking, problem-solving, and analytical skills, with a pro-active attitude, self-motivation, and a team player mentality.

Preferred Qualifications

• Prior experience working with key accounts or strategic customers, with a deep understanding of their needs and preferences.
• Knowledge of the beverage industry or retail sector, with a strong understanding of market trends, customer preferences, and product offerings.
• Experience with order management and sales support systems, including RIP, QD, EOM billing, and CRM software.
• Certifications or training in customer service, sales support, or account management, with a commitment to ongoing learning and professional development.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees, providing opportunities for career advancement, training, and education. As a Customer Service and Sales Support Specialist, you will have the opportunity to:

• Develop a deep understanding of our products and services, with ongoing training and education to enhance your knowledge and skills.
• Build strong relationships with key-account decision-makers and stakeholders, with opportunities for career advancement and growth.
• Collaborate with cross-functional teams, including sales, marketing, and customer service, to drive business results and achieve company goals.
• Participate in industry conferences, trade shows, and events, with opportunities to network and build relationships with key stakeholders and thought leaders.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment, with a strong focus on teamwork, collaboration, and employee engagement. As a remote worker, you will have the flexibility to work from home, with regular virtual meetings and check-ins to ensure you stay connected with the team. Our company culture is built on the values of:

• Customer-centricity, with a focus on delivering exceptional customer experiences and building strong relationships with our key accounts.
• Integrity, with a commitment to honesty, transparency, and ethics in all our interactions and business dealings.
• Innovation, with a focus on continuous learning, improvement, and innovation to drive business results and achieve company goals.
• Teamwork, with a collaborative and supportive work environment that encourages open communication, feedback, and employee engagement.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, with a range of perks and benefits to support your well-being and career growth. These include:

• A competitive salary and bonus structure, with opportunities for career advancement and growth.
• A comprehensive benefits package, including health, dental, and vision insurance, with a range of wellness programs and employee assistance initiatives.
• A flexible work environment, with the opportunity to work from home and regular virtual meetings and check-ins to ensure you stay connected with the team.
• Ongoing training and education, with opportunities for career development and growth, and a commitment to continuous learning and improvement.

Conclusion

If you are a motivated and customer-focused individual with a passion for sales support and account management, we invite you to join our team as a Customer Service and Sales Support Specialist. With a competitive compensation package, a range of perks and benefits, and opportunities for career growth and development, this is an exciting opportunity to take your career to the next level. Apply now to join our dynamic and supportive team at blithequark and start building a rewarding and challenging career in customer service and sales support.

Apply Now