At arenaflex, we're on a mission to revolutionize the way we serve our customers. As a Customer Operations Specialist, you'll play a vital role in ensuring that we consistently meet the needs of our valued clients. If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and collaborating with a talented team, we want to hear from you.
**About arenaflex**
arenaflex is a leading provider of aerial patrol services, serving the oil and gas industry for over three decades. Founded in 1987, we've built a reputation for excellence, with most of our customer relationships spanning decades. Our commitment to customer service has been the driving force behind our success, and we're looking for like-minded individuals to join our team.
**Job Summary**
As a Customer Operations Specialist, you'll be responsible for communicating with our operations team and customers to ensure seamless service delivery and the highest level of satisfaction. You'll work closely with our pilots, maintenance team, and other stakeholders to ensure that our customers receive the best possible experience. This is a remote opportunity, and you'll have the flexibility to work from anywhere, as long as you're available to work full weekends.
**Key Responsibilities**
* Assist in the operation of the arenaflex Operations Desk, serving as a critical command and control center and primary liaison between pilots and customers.
* Input, track, and analyze data related to reports received from pilots and customer interactions.
* Directly communicate with customers, leaving a lasting positive impression for arenaflex.
* Generate customer reports indicating services provided and results of inspections.
* Solidify hard data from vague clues, providing actionable insights to improve our services.
**Additional Responsibilities**
* Assist with generating the daily flying schedule and associated mission products using arenaflex proprietary software, Garmin products, and Google Earth.
* Coordinate with maintenance to understand aircraft availability and its impact on flight operations.
* Communicate performance expectations to pilots prior to mission execution.
* Assist with general projects related to the overall business as a critical member of our small management team.
* Coordinate with the President to onboard new customers and integrate requested work with existing operations.
**Requirements**
* Customer service orientation with a passion for operations.
* Excellent verbal communication skills, with the ability to effectively communicate with customers and team members.
* Self-motivated, comfortable working with ambiguity and complexity.
* Proficiency in Microsoft Office suite and Google Earth.
* Full weekend availability, with a 5-day work week.
**Benefits**
* Comprehensive healthcare package.
* Five days of sick pay.
* 20 paid vacation days per year.
* Casual dress code (jeans are welcome).
* Operations take place during daytime hours, 365 days a year.
**What We Offer**
At arenaflex, we're committed to providing a supportive and collaborative work environment. As a Customer Operations Specialist, you'll have the opportunity to:
* Work with a talented team of professionals who share your passion for customer service.
* Develop your skills and expertise through ongoing training and professional development opportunities.
* Contribute to the growth and success of our company, making a real impact on our customers' lives.
* Enjoy a flexible work schedule, with the freedom to work from anywhere.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.