As a Customer Care Professional at arenaflex, you will be at the forefront of delivering exceptional customer experiences that set the standard for the industry. With a strong focus on consumer product services, you will be the face of our company, creating positive interactions with our customers every day. Whether it's curating unique travel or lifestyle experiences or helping customers with their reward redemption needs, you will have the opportunity to grow your skills through industry-leading training and ongoing coaching.
**About arenaflex**
arenaflex is a leading company that sets the standard for customer-first service. We are a global and diverse community of colleagues with an unwavering commitment to backing our customers, communities, and each other. Our company values are built on the principles of integrity, teamwork, and innovation, and we strive to create a work environment where everyone feels seen, heard, and valued.
**Join the arenaflex Team**
As a Customer Care Professional at arenaflex, you will be part of a team that is dedicated to delivering exceptional customer experiences. You will have the opportunity to work with a diverse range of customers, from individuals to businesses, and help them achieve their goals. Our team is passionate about what we do, and we are committed to making a positive impact on our customers' lives.
**Key Responsibilities**
As a Customer Care Professional at arenaflex, your key responsibilities will include:
* Delivering extraordinary service on inbound calls in a fast-paced, structured customer care environment
* Consulting with customers to understand their needs and tailor unique solutions for each customer
* Continuously improving on key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales
* Addressing general and account-specific customer inquiries and providing clear and concise information and updating customer account information as needed
* Using tools and resources to identify custom solutions and anticipate customer needs
* Meeting and exceeding performance goals, including customer survey results, sales rates, quality goals, compliance regulations, and productivity targets
**Preferred Qualifications**
To be successful in this role, you will need to have:
* Proven success in a customer service and consultative sales environment (two years+), with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication
* Integrity to manage sensitive customer information and adhere to all regulatory and compliance guidelines related to servicing and sales practices
* Passion for consultative sales, recommending products or solutions tailored to each customer
* Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, effectively manage through change, and remain positive in difficult situations
* Ability to adapt communication style to a wide variety of personalities and situations
* Commitment to implementing feedback as a means to achieving individual and team performance goals
* Technical savvy to multi-task and navigate through computer systems and applications with speed and accuracy
* Timeliness and reliability, as it is imperative you are at work on time and adhere to your schedule each day
**Additional Requirements**
* Flexibility to work anytime between 6:00am-2:00am, including weekends
* High school diploma or equivalent required; bachelor's degree preferred
* Workplace flexibility: full-time, shift flexibility requirements
* Location: Sunrise, Florida
**Compensation and Benefits**
As a Customer Care Professional at arenaflex, you will be rewarded with a competitive salary, bonus incentives, and a comprehensive benefits package that includes:
* Competitive base salaries
* Bonus incentives
* 6% Company Match on retirement savings plan
* Free financial coaching and financial well-being support
* Comprehensive medical, dental, vision, life insurance, and disability benefits
* Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
* 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
**Work Environment and Culture**
arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe that our colleagues are our greatest asset, and we strive to provide them with the tools and resources they need to succeed. Our company culture is built on the principles of teamwork, innovation, and customer-first service, and we are committed to making a positive impact on our customers' lives.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you. Apply now to join the arenaflex team and start your career as a Customer Care Professional.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
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**Employment Eligibility**
Employment eligibility to work with arenaflex in the U.S. is required as the company will not pursue visa sponsorship for this position.