Experienced Bilingual Customer Service Representative II – Hybrid Role with Competitive Pay and Growth Opportunities in the Agriculture Industry

Introduction to the Company and Role

In today's fast-paced world, finding a job that aligns with your lifestyle and values can be a daunting task. At Kelly, we understand the importance of work-life balance and are committed to helping you find a career that fits your unique needs. We are excited to announce an exceptional opportunity for a Customer Service Representative II to join the team at John Deere, a renowned leader in the agriculture industry, located in Urbandale, Iowa. This hybrid role offers the perfect blend of onsite and remote work, allowing you to enjoy the flexibility and autonomy you deserve.

Job Overview

As a Customer Service Representative II, you will play a vital role in providing top-notch support to John Deere's Region 4 customers and dealers. Your primary responsibilities will include handling inbound calls, resolving customer inquiries, and providing exceptional service to ensure customer satisfaction. If you are a highly motivated and customer-focused individual with a passion for delivering outstanding results, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Taking inbound calls from customers and dealers regarding part orders or other items available for purchase on Shop.Deere.com
• Making occasional outbound calls to customers and dealers to research, investigate, and follow up with findings
• Handling approximately 15-20 calls per day, ensuring timely and effective resolution of customer inquiries
• Utilizing efficient researching and troubleshooting skills to resolve customer issues
• Providing exceptional customer service, ensuring customer satisfaction and loyalty

Essential Qualifications

To be successful in this role, you should possess the following essential qualifications:

• High school diploma or equivalent required
• At least 6 months of customer service/support experience
• Fluency in Portuguese and English
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office products, especially Teams and Outlook
• Ability to work occasional overtime and holidays
• Reliable at-home internet and a distraction-free workplace

Preferred Qualifications

Candidates with the following preferred qualifications will stand out:

• Previous call center experience
• Knowledge of agriculture, turf (mowers), and utility vehicles
• Prior work experience in agriculture or technology dealer channels
• Bachelor's degree in agriculture, business, engineering, IT, or a similar discipline

Skills and Competencies

To excel in this role, you should possess the following skills and competencies:

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment, handling multiple calls and tasks simultaneously
• Efficient problem-solving and troubleshooting skills
• Excellent time management and organizational skills
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At Kelly, we are committed to supporting the growth and development of our employees. As a Customer Service Representative II, you will have access to:

• Competitive pay rate of $19/hour
• Opportunity for pay increases based on employment duration
• Retention bonus offered after 6, 12, and 18 months of employment
• Supportive and inclusive client culture
• Chance to work for a Fortune 500 company in the agriculture industry

Work Environment and Company Culture

At Kelly, we pride ourselves on our supportive and inclusive company culture. As a Customer Service Representative II, you will be working in a hybrid environment, with a minimum of 2 days onsite at John Deere Financial and 3 days offsite (at home). Our team is committed to providing a positive and productive work environment, with opportunities for growth and development.

Compensation, Perks, and Benefits

As a Kelly employee, you will be eligible for a range of benefits, including:

• Voluntary benefit plans, including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, and a legal plan
• Retirement savings plan
• Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year)
• Transit spending account
• Paid sick leave under the applicable state or local plan

Conclusion

If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we encourage you to apply for the Customer Service Representative II role. With its competitive pay rate, opportunities for growth and development, and supportive company culture, this role is an excellent fit for anyone looking to take their career to the next level. Don't miss out on this exceptional opportunity – apply today and join our team of dedicated professionals!

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