VGW is an interactive entertainment company looking for an Email and Chat Support to join their Customer Service team in Manila. The role involves providing friendly and professional assistance to customers via email and live chat, addressing inquiries, and resolving issues. The ideal candidate will have at least 2-3 years of experience in Customer Service, excellent communication skills, and a positive attitude.
Requirements
- At least a minimum of 2 – 3 years experience in the Customer Service field
- Experience in email and/or chat support is required
- Exposure to fraud or risk management is a plus
- Excellent communication skills both verbal and written
- Strong problem-solving abilities and attention to detail
- Team player with a strong sense of responsibility and commitment to customer satisfaction
- Knowledge of common help desk/ticketing solutions and a working experience in CRM tools such as Zendesk, a plus
Benefits
- Competitive compensation
- Perks and benefits
- Flexible work arrangement
- Opportunities for learning and career advancement
- Healthy balance between personal life and career
Originally posted on Himalayas
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