Canada Life is a company dedicated to improving the financial, physical and mental well-being of Canadians. They are seeking a detail-oriented and customer-focused Disability Claims Administrator to manage long-term disability benefit payments and support clients effectively.
Responsibilities
- For new claims, complete the financial information including the initial benefit calculation, the DLR and waiver reserve set up
- Calculate and issue long-term disability benefit payments
- Perform straight forward LTD benefit calculations including inflation protection, cost of living increases, rehabilitation, and partial period calculations in accordance with contractual provisions
- Perform straight forward under/overpayment calculations, follow up for repayment, processing BEN refunds and adjustments
- Explain benefit calculations and payments, including tax issues to customers over the phone or in writing
- Follow-up CPP
- For maintenance of long-term disability claims, request and assess medical updates, verify other income calculations, and follow ups as required
- Other administrative and financial duties in support of claims teams as required
- Handling data verification and exception reports to resolve system discrepancies
Skills
- Post-secondary education with a strong financial background or equivalent related experience
- Excellent mathematical and analytical skills
- Demonstrated organizational and time management skills
- Excellent oral and written communication skills
- Team player with demonstrated customer service skills
- Proficient in using Microsoft (Outlook, Word, Excel) and possess the aptitude for learning additional industry-related software
- Critical thinking and problem-solving abilities
- Ability to remain flexible, work as part of a team as well as independently
- Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment
Benefits
- Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
- Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Financial Security: Company-matching pension plan, share ownership program and additional investment options.
- Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
- Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
Company Overview
- Canada Life looks after retirement, investments, Estate Planning, Wealth Management, Investing for Children, Flexible Life Plans. It was founded in 1903, and is headquartered in Potters Bar, Hertford, GBR, with a workforce of 10001+ employees. Its website is https://www.canadalife.co.uk/.