Customer Service Specialist - Full-time
About the position
The Customer Service Specialist position is crucial for the success of retail stores, focusing on delivering exceptional customer service to both wholesale and retail customers. This role involves understanding customer needs, providing product recommendations, resolving concerns, and maintaining high standards of product quality and store presentation. The specialist is also responsible for achieving sales goals while ensuring maximum client satisfaction.
Responsibilities
? Ensure high levels of customer satisfaction through excellent sales service
,
? Assist customers in person and over the phone by determining needs and presenting appropriate products and services
,
? Build productive trust relationships with wholesale and retail customers
,
? Process sales transactions accurately and consistent with policies and procedures
,
? Follow and achieve sales goals on a monthly, quarterly, and yearly basis
,
? Maintain precise work order files and formulas
,
? Pull appropriate products from the sales floor or warehouse
,
? Tint and mix products, as needed, to customer specifications
,
? Stock shelves and set up displays
,
? Clean store equipment
,
? Load/unload delivery trucks
,
? Assist in making deliveries, as needed
,
? Maintain in-stock and presentable condition assigned areas
,
? Remain knowledgeable on products offered and discuss available options
,
? Comply with inventory control procedures
,
? Suggest ways to improve sales
Requirements
? Must be at least eighteen (18) years of age
,
? Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
,
? Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
,
? Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
,
? If internal to Sherwin-Williams, you must have received at least a 'meets expectations' (3) rating on your most recent performance appraisal
,
? If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Nice-to-haves
? Have a valid, unrestricted Driver's License
,
? Have at least a High School diploma or GED
,
? Have at least one (1) year experience working in a delivery, retail, or customer service position
,
? Have previous work experience selling paint and paint related products
,
? Have previous work experience operating tinting and mixing equipment
,
? Ability to read, write, comprehend, and communicate in more than one language
,
? Ability to read, write, comprehend, and communicate in Spanish
Benefits
? Health benefits including medical, dental, and vision coverage
,
? Flexible Spending Accounts (FSAs)
,
? Disability coverage
,
? Retirement and saving benefits
,
? Generous time away from work package including personal leave, paid parental leave, medical leave, vacation, and holidays