Job Summary:
Join our team as a Customer Service Expert, working remotely on overnight shifts, and be part of a global, digital business services company that's making a difference in the lives of customers and communities. At Teleperformance, we're passionate about delivering exceptional customer experiences and empowering our employees to reach their full potential.
About Us:
Teleperformance is a leading provider of digital business services, with over 500,000 employees across the globe, speaking more than 300 languages. We're committed to creating a workplace that's inclusive, diverse, and supportive, where our employees can thrive and grow.
Benefits:
- Competitive salary and benefits package, including medical, dental, vision, and 401k
- Paid training and ongoing development opportunities
- Paid time off and employee wellness programs
- Opportunities for career growth and advancement
Responsibilities:
- Field customer inquiries and provide innovative solutions to varying questions, issues, and concerns
- Deliver exceptional customer service through active listening and proactive issue resolution
- Work with confidential customer information and treat it sensitively
- Escalate interactions when necessary and track call-related information for auditing and reporting purposes
- Provide feedback on call issues and upsell products or services as required
Requirements:
- 6 months of customer service experience (preferred)
- Ability to work remotely in a virtual team environment and overnight shifts
- Over 18 years of age and high school graduate or GED
- Ability to type 25 wpm and comfort with desktop computer systems
- Proven oral and written communication skills, logical problem-solving skills, and organization and work prioritization skills
- Internet connection requirements: minimum subscribed download rate of 12.0 Mbps, minimum subscribed upload rate of 3.0 Mbps, and ISP with no packet loss and ping under 50ms
What We Offer:
At Teleperformance, we're committed to creating a workplace that's conducive to happiness and a healthy work-life balance. We believe in providing an environment where our employees feel valued, inspired, and supported, so they can bring their best selves to work every day.
Apply Now:
Don't miss out on this exciting opportunity to join our team! Apply now to become a Customer Service Expert and start your journey with Teleperformance.
Apply Now
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