Start your career journey with CarMax as a Customer Service Agent! Enjoy a state-of-the-art and comfortable remote workspace while delivering exceptional customer experiences. Earn a competitive salary and be part of a dynamic team that values growth and development.
Job Summary:
We're seeking a highly skilled Customer Service Agent to join our team in Newark, Delaware. As a key member of our Service Department, you'll provide top-notch support to customers via phone and in-person, ensuring seamless service and repair processes.
Key Responsibilities:
- Deliver exceptional customer service, responding promptly and empathetically to customer inquiries and concerns.
- Assist Customer Advisors and Service Consultants with customer queries and provide support as needed.
- Schedule service appointments, answer basic service department questions, and route customer calls.
- Maintain accurate records, file repair orders, and audit sublet invoices.
- Collaborate with associates across departments to ensure a smooth customer experience.
Requirements:
- Exceptional interpersonal, communication, and customer service skills.
- Strong telephone etiquette and active listening skills.
- Intermediate computer skills, including spreadsheet knowledge.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and responsibilities.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Flexible work hours, including nights, weekends, and holidays.
- Recognition as a top employer, with a commitment to diversity and inclusion.
About CarMax:
CarMax is the nation's largest retailer of used cars, with over 200 locations nationwide. We're dedicated to delivering an honest, transparent, and high-integrity experience for our customers. Join our team of over 25,000 associates and be part of a company that's recognized as one of the FORTUNE 100 Best Companies to Work For.
How to Apply:
Ready to start your career journey with CarMax? Apply Now and join our team as a Customer Service Agent!
Apply Now