Join the Penske Logistics Team as a Full-Time Remote Customer Service Associate - Logistics
Are you a motivated and customer-focused professional looking for a challenging role in logistics? Do you have a passion for delivering exceptional experiences and driving business results? Look no further than Penske Logistics, a leading provider of transportation, warehousing, and freight management solutions. We are seeking a highly skilled Customer Service Associate - Logistics to join our team on a full-time remote basis.
About Penske Logistics
Penske Logistics is a global leader in logistics and supply chain management, with operations in North America, South America, Europe, and Asia. Our company is dedicated to delivering innovative solutions that drive business results for our customers. With a focus on increasing visibility and reducing supply-chain costs, we help businesses move forward and achieve their goals.
Position Summary
As a Customer Service Associate - Logistics, you will play a critical role in ensuring the timely delivery of materials and products to customer locations. You will monitor delivery schedules, track shipments, and communicate with internal and external customers to meet business needs. If you have a proven track record of providing exceptional customer service and can work effectively in a fast-paced environment, we want to hear from you.
Key Responsibilities
- Order Management: Use our Transportation Management System (TMS) to enter and process customer orders, ensuring accurate and timely information.
- Shipment Tracking: Monitor shipment status daily, working closely with common carriers to ensure on-time deliveries and maintaining strong transportation relationships.
- Communication: Collaborate with associates from other shifts, customers, and carriers to resolve transportation issues and provide excellent customer service.
- Daily Logs and Checklists: Complete daily logs and checklists to ensure accurate records and efficient operations.
- Problem-Solving: Identify and resolve transportation issues, working with customers to find solutions and improve overall experience.
- Cost Savings: Identify opportunities to reduce costs and improve efficiency, providing recommendations to customers and internal stakeholders.
- Other Projects: Participate in other projects and tasks as assigned by your supervisor, contributing to the success of the team and the company.
Requirements and Qualifications
Essential Qualifications:
- Customer Service Experience: At least 1 year of customer service experience in a related field.
- Education: High school diploma or equivalent required; Bachelor's degree or some college preferred.
- Computer Skills: Advanced computer skills, including Excel and Outlook, with the ability to learn and operate multiple company and customer-owned transportation systems and applications.
- Analytical and Problem-Solving Skills: Excellent analytical and problem-solving skills, with the ability to adapt in a dynamic environment.
- Communication and Time Management: Strong communication and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
Preferred Qualifications:
- Logistics Experience: Experience in logistics or a related field is highly desirable.
- Transportation Management Systems: Familiarity with Transportation Management Systems (TMS) and other logistics software.
- Certifications: Relevant certifications, such as CSCP or CPIM, are a plus.
Work Environment and Culture
As a remote employee, you will have the flexibility to work from home and manage your schedule effectively. However, you will be required to:
- Work Schedule: Work a typical schedule of 12:00 pm - 8:30 pm, with the ability to work weekends as needed to meet customer needs.
- Communication: Maintain regular communication with team members and management through digital channels.
- Performance: Meet performance expectations and contribute to the success of the team and the company.
Career Growth Opportunities and Learning Benefits
At Penske Logistics, we are committed to the growth and development of our employees. As a Customer Service Associate - Logistics, you will have opportunities to:
- Professional Development: Participate in training and development programs to enhance your skills and knowledge.
- Career Advancement: Advance in your career with opportunities for promotion and new challenges.
- Mentorship: Work with experienced professionals who can provide guidance and support.
Compensation, Perks, and Benefits
We offer a competitive salary and a comprehensive benefits package, including:
- Competitive Salary: A competitive salary range for this role.
- Health and Wellness: Medical, dental, and vision insurance, as well as wellness programs and resources.
- Retirement Savings: A 401(k) plan with company match.
- Paid Time Off: Paid vacation, sick leave, and holidays.
How to Apply
If you are a motivated and customer-focused professional looking for a challenging role in logistics, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to be considered for this role.
We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive work environment.
Don't miss this opportunity to join our team and drive business results with Penske Logistics. Apply today!
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