**Unlock a Rewarding Career with arenaflex**
Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two interactions are the same? Look no further! arenaflex is seeking a highly motivated and results-driven Customer Service Advocate to join our team of dedicated professionals. As a Customer Service Advocate, you will be the face of arenaflex, providing top-notch service to our valued customers while promoting our industry-leading life insurance and financial products.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that empower individuals and families to achieve their financial goals. With a commitment to excellence and a passion for customer satisfaction, we strive to make a positive impact in the lives of our customers. Our team is comprised of talented, driven individuals who share a common goal: to deliver exceptional service and support to our customers.
**Responsibilities**
As a Customer Service Advocate at arenaflex, you will be responsible for:
* Responding to customer inquiries via inbound and outbound service and sales telephone interactions to address a variety of customer inquiries, including:
+ Processing payments
+ Resolving billing issues
+ Policy changes requests
+ Completing new insurance applications
* Reviewing customers' current insurance needs while engaging in consultative conversations, making recommendations that address their needs and promote business growth and goal achievement with competitive, industry-leading life insurance and other financial products
* Handling customer inquiries in a positive and professional manner consistent with compliance and regulatory requirements
* Obtaining and maintaining multi-state licenses, including passing state insurance agent licensing within approximately three weeks of hire and obtaining appointments in 39 Company-designated states within approximately the first five to seven weeks of employment
* Performing other duties as assigned
* Complying with all policies and standards
**Qualifications**
To be successful as a Customer Service Advocate at arenaflex, you will need:
* A High School Diploma or GED
* 1-2 years of customer service experience
* Demonstrated contact center experience and knowledge considered a plus
* Demonstrated life insurance industry experience and knowledge considered a strong advantage
* Proven ability to be a Customer Service Advocate with the ability to discuss information in a customer-friendly manner
* Proven strong and accurate business English, verbal and written communication skills (grammar and spelling)
* Proven excellent listening skills
* Proven ability to multitask
* Demonstrated strong bilingual competency considered a plus (English and Spanish)
* Demonstrated strong service acumen and sales focus with the ability to offer additional products that will fill the insurance needs of the customer
* Excellent PC, data entry & word processing software skills
* Ability to obtain a Life and Health Insurance License upon hire
**Work Setting/Position Demands**
As a Customer Service Advocate at arenaflex, you will work in a remote setting, requiring:
* Ability to remain in a stationary position for long periods of time while working at a desk, on a computer, or with other standard office equipment
* Ability to verbally communicate and exchange accurate information to customers and associates on a regular basis
* Visual acuity to read and interpret a variety of correspondence, procedures, reports, and forms via paper and electronic documents
* Ability to prepare written correspondence, reports, and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style
* Ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
* Performs substantial movement of wrists, hands, and fingers for continuous computer work
* Extended hours required during peak workloads or special projects/events
**Travel Requirements**
None
**Why Join arenaflex?**
As a Customer Service Advocate at arenaflex, you will enjoy:
* A dynamic and supportive work environment
* Opportunities for career growth and professional development
* Competitive compensation and benefits package
* Recognition and rewards for outstanding performance
* A chance to make a positive impact in the lives of our customers
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to submit your application and join our team of dedicated professionals at arenaflex.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
**Disclaimer**
arenaflex reserves the right to modify or withdraw this job posting at any time without notice. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.