REVCO SOLUTIONS INC - Hospital Customer Service Representative

REVCO SOLUTIONS INC - Hospital Customer Service Representative In order to use this site, it is necessary to enable JavaScript. Here are the instructions how to enable JavaScript in your web browser. All Jobs  >  Hospital Customer Service Representative REVCO SOLUTIONS INC Apply Hospital Customer Service Representative Fully Remote Apply Description APPLY TODAY!!!! FULL TIME Hospital Customer Service Representative Our Company: Revco Solutions Inc. is an Accounts Receivable Management Corporation that provides the best-in-class Revenue Cycle management to Hospital and Physician Service clients. Revco Offers: - Medical, Dental, Vision, Life and Disability coverage - 401(k) Savings Plan with company match - Paid Time Off (PTO), Paid Holidays, and Paid Training - Referral Incentive Program Position Description: The Hospital Customer Service Representative is the first point of contact for patients reaching out electronically. This position is responsible for handling inquiries, providing information, and ensuring a smooth and efficient communication process. This role requires a blend of customer service skills and technical proficiency to manage electronic communications effectively. Key Responsibilities: Electronic Communication Management: Respond to patient inquiries received via hospital website Ensure timely and accurate handling to all electronic communications. Patient Support: Assist patients in resolving any concerns or questions related to hospital services. Maintain a compassionate and professional demeanor in all patient interactions. Record Keeping: Document all electronic interactions in the hospital’s CRM system or relevant databases. Maintain patient confidentiality in accordance with HIPAA regulations. Hours: 8:00am-5:00pm EST Requirements - High school diploma or equivalent; further education or certification in healthcare administration is a plus. - Working knowledge of EPIC or other Hospital Information System (HIM) - Experience with EPIC My Chart a plus - Proven experience in hospital or physician customer service, preferably 2years. - Strong proficiency in digital communication tools and platforms. - Excellent written and verbal communication skills. - Empathetic and patient-centered approach. - Ability to multitask and manage time effectively. - Basic understanding of medical terminology is preferred. - Familiarity with HIPAA regulations and patient privacy standards. Apply View All Jobs Powered by Payroll & HR Software