Join the Team: Associate Customer Experience Representative - Remote
We're on the hunt for a talented Associate Customer Experience Representative to join our dynamic team remotely! As a valued member of our customer service team, you will have the opportunity to make a real impact on our customers' experiences and contribute to our company's mission of improving patient and healthcare outcomes. Enjoy a competitive salary, comprehensive benefits, and a culture that prioritizes growth, learning, and employee well-being.
About Our Company
We're proud to be named one of the World's Best Workplaces by Fortune Magazine! Our company, Stryker, is a leading global medical technology company that develops, manufactures, and markets innovative products and services in MedSurg, Neurotechnology, Orthopaedics, and Spine. We impact more than 150 million patients annually, and our mission is to make healthcare more accessible and affordable for people around the world.
Job Summary
As an Associate Customer Experience Representative, you will be the face of our company, providing exceptional customer service and support to our customers through various channels. You will work in a fast-paced, remote environment and be part of a team that values collaboration, innovation, and customer satisfaction. Your primary goal will be to deliver an unsurpassed level of customer service, ensuring that every interaction with our company is positive and memorable.
Key Responsibilities
- Respond to Customer Inquiries: Answer incoming requests through a multichannel system, including order entry, order status verification, and processing return orders.
- Ensure Quality and Accuracy: Follow standardized processes to ensure 100% quality for all orders, and maintain accurate records as per Stryker specifications.
- Communicate Effectively: Understand, interpret, and explain detailed information about processes and procedures to customers, and provide clear and concise written and verbal communication.
- Participate in Continuous Improvement: Participate in continuous improvement activities and projects, and assist in additional team and organizational projects as required.
- Demonstrate Flexibility: Demonstrate flexibility in responding to new and rapidly changing situations and environments, and provide support beyond standard hours as needed.
- Analyze and Problem-Solve: Analyze situations, identify problems, and provide solutions that meet customer needs and expectations.
Requirements and Qualifications
Essential Qualifications:
- Communication Skills: Ability to communicate in a clear and concise manner, both verbally and in writing.
- Customer Service Experience: Desire to provide best-in-class customer service and support.
- Flexibility: Ability to work flexible hours as needed to support business needs.
Preferred Qualifications:
- Education: Associate's degree or higher; High School diploma or GED equivalent preferred.
- Experience: At least 2 years of customer service or account management experience.
- Technical Skills: Experience with Systems Applications & Products (SAP), Enterprise Resource Planning (ERP) software, Salesforce, and PowerBI.
What We Offer
We offer a comprehensive compensation and benefits package that includes:
- Competitive Salary: $17.23 - $27.74 per hour, plus bonus eligibility.
- Health Benefits: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program, and tobacco cessation program.
- Financial Benefits: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
- Paid Time Off: 12 paid holidays annually, and opportunities for paid vacation and sick leave.
Work Environment and Culture
We offer a dynamic and supportive work environment that prioritizes employee well-being and growth. As a remote employee, you will have the flexibility to work from home and maintain a healthy work-life balance. Our company culture values:
- Collaboration: We believe in teamwork and collaboration to achieve common goals.
- Innovation: We encourage innovation and creativity to improve our products and services.
- Customer Satisfaction: We prioritize customer satisfaction and strive to deliver exceptional customer experiences.
- Growth and Development: We offer opportunities for professional growth and development to help our employees achieve their career goals.
Career Growth Opportunities and Learning Benefits
We are committed to helping our employees grow and develop their skills. As an Associate Customer Experience Representative, you will have opportunities to:
- Develop Your Skills: Participate in training and development programs to enhance your customer service, communication, and technical skills.
- Advance Your Career: Take advantage of opportunities for career advancement and professional growth within our company.
- Stay Up-to-Date: Stay current with industry trends and best practices through ongoing education and training.
Why Join Our Team?
If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply. As a member of our team, you will be part of a dynamic and supportive work environment that prioritizes employee well-being and customer satisfaction.
Don't miss out on this exciting opportunity! Apply now to join our team as an Associate Customer Experience Representative - Remote.
Apply Now
Apply Now