accessiBe is the category leader in web accessibility solutions, empowering businesses to create digitally inclusive experiences. They are seeking a highly organized, proactive Account Coordinator to manage customer interactions and ensure accounts are supported for long-term success.
Responsibilities
- Manage a high volume of daily customer interactions via phone and email with professionalism, accuracy, and urgency
- Provide proactive support to customers to identify potential issues and resolve them before they escalate
- Partner closely with internal teams to ensure accounts are set up for success and operating smoothly
- Maintain comprehensive account records by tracking all communications, deliverables, and follow-ups, and actively hunting for and establishing relationships with key decision-makers
- Execute ad hoc account-related tasks as needed, including reporting, coordination with internal departments, and process documentation
- Identify trends or recurring issues and share insights to help streamline operations and reduce reactive work
- Contribute to continuous improvement efforts, offering feedback on tools, workflows, and customer experience enhancements
Skills
- 1–2 years of experience in customer service, account coordination, or client support (business to business experience preferred)
- Exceptional written and verbal communication skills, with the ability to handle multiple customer conversations simultaneously
- Strong organizational skills and attention to detail — able to manage multiple priorities in a high-paced environment
- Proactive problem-solver with a positive, team-oriented attitude
- Comfortable using CRM and ticketing systems (e.g., Salesforce, Zendesk)
- Ability to stay calm under pressure and maintain professionalism in all interactions
- Basic computer literacy (comfortable navigating the internet, email, and simple software tools)
- Strong communication skills and a confident phone presence
- Ability to manage high call volumes while maintaining quality service
- Quick learner who can adapt to new systems and processes
- Organized and reliable, with strong attention to detail
- Positive, customer-first attitude
- Previous customer service, call center, or related experience
- Familiarity with CRMs (Salesforce, HubSpot, etc.)
Benefits
- Career Planning and Growth Opportunities
- Opportunity to be a key employee of the world leader in online accessibility
- Hybrid - this role will be based in Philadelphia, PA area
Company Overview
accessiBe is the market leader in web accessibility solutions and technologies. It was founded in 2018, and is headquartered in Tel Aviv, Tel Aviv, ISR, with a workforce of 51-200 employees. Its website is https://accessibe.com/.
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