Surety Technology & Automation Representative

RLI Insurance Company is a unique insurance provider focused on delivering exceptional customer experiences. The Surety Technology & Automation Representative will serve as the initial point of contact for Surety employees, providing technology and business support, managing requests, and ensuring effective communication with both internal and external customers. Responsibilities Serve as the first point of contact for Surety technology support for all Surety employees, handling phone calls and emails Provide basic technology and business support for Surety agents and direct Surety clients Properly interpret requests, create work items and escalate to appropriate team members, as needed Recognize high priority requests and prioritize work item assignments accordingly Monitor reports of Surety system incidents and escalate to IT when necessary Collect and log customer feedback Perform small daily tasks and occasionally assist the team with special projects Operate within defined standards and service level agreements Maintain timely and concise communication with customers, both internal and external Skills Typically requires an Associate's degree 0+ years of related experience [OR] equivalent level of education and experience Ability to provide excellent communication, both written and verbal Ability to provide quality customer service experience to callers Demonstrate ability to work well with the team Good organizational skills Ability to perform independent research utilizing existing resources Ability to perform light troubleshooting and QA testing under guidance Willingness to learn Surety business and develop technology skills Surety experience is a plus but not required Benefits Annual bonus plans Employee stock ownership plan (ESOP) 401(k) — automatic 3% company contribution Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings) Paid time off (PTO) and holidays Paid volunteer time off (VTO) to support our communities Parental and family care leave Flexible & hybrid work arrangements Fitness center discounts and free virtual fitness platform Employee assistance program Comprehensive medical, dental and vision benefits Flexible spending and health savings accounts 2x base salary for group life and AD&D insurance Voluntary life, critical illness, & accident insurance for purchase Short-term and long-term disability benefits Training & certification opportunities Tuition reimbursement Education bonuses Company Overview RLI is a U.S.-based specialty insurer that serves niche property, casualty and surety markets. It was founded in 1965, and is headquartered in Illinois City, Illinois, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship RLI Insurance Company has a track record of offering H1B sponsorships, with 6 in 2025, 6 in 2024, 13 in 2023, 4 in 2022, 7 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.