Software Support Technician II | Hybrid/Louisville, KY

OnTrac is a leading provider of same-day and next-day delivery services in the U.S. for e-commerce and product-supply businesses. They are seeking a Software Support Technician II to provide troubleshooting support, create reports, and perform data analyses while collaborating with a software development team. Responsibilities Provide troubleshooting support to internal customers using internally developed applications Create and maintain reports in MS SQL Reporting Services Perform Ad-Hoc reporting and data analysis Create and maintain customer integrations for B2B data exchange Establish FTP communications and perform data format validation for new customers Minor development of specific data management processes Skills College diploma or university degree in the field of computer science, software engineering or equivalent work experience Experience working in integrated development environments, including Microsoft Visual Studio 2010-2015 Experience with Microsoft Windows operating systems Experience with Microsoft SQL Server or equivalent DBMS Ability to write and troubleshoot Transact SQL queries Ability to research and analyze data Flexible and adaptable in learning and understanding new technologies Strong written and oral communication and interpersonal skills Ability to conduct research into software-related issues and products Highly logical, technically proficient with proven analytical and problem-solving abilities Highly self-motivated and directed Ability to effectively prioritize and execute tasks in a high-pressure environment with a keen attention to detail Ability to work both independently and in a team-oriented, collaborative environment Benefits Competitive individual and group benefits Medical, Dental, and Vision insurance Paid Time Off including Holiday pay 401(k) with company match Safe and clean work environment Company Overview OnTrac is the solution of choice for last-mile e-commerce deliveries that helps retailers and shippers build a competitive advantage through faster delivery times, lower costs, coast-to-coast coverage, and reliable on-time performance. It was founded in 1991, and is headquartered in Chandler, Arizona, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship OnTrac has a track record of offering H1B sponsorships, with 2 in 2025, 4 in 2024, 1 in 2023, 3 in 2022, 2 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.