Scheduling Assistant - Entry Level (Remote) - Travel Industry Customer Service and Booking Expert
Join the Team at Workwarp: Deliver Exceptional Travel Experiences as a Scheduling Assistant Are you passionate about travel and providing top-notch customer service? Do you have a knack for organization and a keen eye for detail? Look no further than Workwarp, where we're seeking a talented Scheduling Assistant to join our dynamic team! As a leader in the travel industry, we're dedicated to crafting unforgettable journeys for our clients worldwide. With a focus on personalized travel experiences, we're committed to delivering exceptional customer service and building lasting relationships with our clients. About Workwarp At Workwarp, we're passionate about revolutionizing the way people travel. With a commitment to innovation and customer satisfaction, we've established ourselves as a trusted name in the travel industry. Our team of experts is dedicated to providing personalized travel experiences that exceed our clients' expectations. From customized itineraries to expert advice, we're here to make travel dreams a reality. Job Summary We're seeking an enthusiastic and organized Scheduling Assistant to join our team on a full-time, remote basis. As a Scheduling Assistant, you'll play a critical role in delivering exceptional customer service, coordinating travel bookings, and ensuring seamless client experiences. If you're a motivated and customer-focused individual with a passion for travel, we encourage you to apply for this exciting opportunity! Key Responsibilities Customer Service: Communicate with clients via phone, email, and chat to understand their travel preferences and requirements Provide personalized recommendations and advice on destinations, accommodations, transportation, and activities Handle inquiries, concerns, and complaints professionally and promptly Booking and Scheduling: Make reservations for flights, hotels, rental cars, tours, and other travel services based on client preferences Coordinate itineraries and ensure all bookings align with client schedules and budgetary considerations Confirm bookings and send detailed itineraries to clients Destination Knowledge: Stay updated on travel trends, visa requirements, and safety information for various destinations Offer insights and suggestions for travel experiences that match client interests Administrative Tasks: Maintain accurate records of bookings, payments, and client interactions using our CRM system Process payments and handle invoicing as needed Essential Qualifications Experience: Proven experience in a similar customer service role or within the travel industry Communication Skills: Strong communication skills with fluency in written and spoken English (additional languages are a plus) Technical Skills: Proficiency in using booking platforms and CRM systems Problem-Solving: Excellent problem-solving abilities and attention to detail Teamwork: Ability to work independently and as part of a team, with a customer-first mindset Preferred Qualifications Travel Industry Knowledge: Familiarity with travel industry software and systems Language Skills: Fluency in multiple languages Organizational Skills: Experience with calendar management and organization What We Offer At Workwarp, we're committed to providing our team members with a supportive and dynamic work environment. Here are just a few benefits you can expect: Competitive Salary: A competitive salary with performance-based bonuses Remote Work: Remote work opportunity, allowing for flexible hours and work-life balance Professional Development: Opportunities for professional development and training in the travel industry Travel Discounts: Access to exclusive travel discounts and perks Collaborative Team: Collaborative team environment with supportive colleagues Career Growth Opportunities At Workwarp, we're committed to helping our team members grow and develop their skills. Here are just a few opportunities for career growth: Training and Development: Ongoing training and development programs to help you stay up-to-date on industry trends and best practices Mentorship: Opportunities for mentorship and coaching from experienced team members Career Advancement: Opportunities for career advancement and professional growth Work Environment and Company Culture At Workwarp, we're proud of our dynamic and supportive work environment. Here are just a few highlights: Remote Work: We offer remote work opportunities to provide our team members with flexibility and work-life balance Collaborative Team: Our team is collaborative, supportive, and passionate about delivering exceptional customer service Industry Events: We participate in industry events and conferences to stay up-to-date on the latest trends and best practices Compensation and Benefits We offer a comprehensive compensation package that includes: Competitive Salary: A competitive salary with performance-based bonuses Benefits: A range of benefits, including health insurance, retirement savings, and paid time off Perks: Access to exclusive travel discounts and perks How to Apply If you're excited about this opportunity and think you'd be a great fit for our team, we encourage you to apply! Please submit your application, including your resume and a cover letter, and we'll be in touch soon. We can't wait to hear from you and explore how you can join our team! Apply for this job