Responsable du support aux utilisateurs finaux – Télétravail/WAH | Manager End User Support – R[...]
Employer Industry: Customer Service Solutions Why consider this job opportunity: • Opportunity for career advancement and growth within the organization • Competitive salary based on experience • Comprehensive benefits package, including health insurance and paid time off • Supportive and collaborative work environment • Chance to lead and manage a diverse team while making a positive impact on client satisfaction What to Expect (Job Responsibilities): • Manage configuration, testing, installation, and advanced troubleshooting of IT issues • Oversee training and supervision for complex installations by Tier 1 and 2 support staff • Identify product improvements to maximize customer satisfaction • Interface with clients and/or internal departments to identify and qualify their business needs • Develop and implement project plans that deliver IT solutions, including data models and quality reviews What is Required (Qualifications): • Bachelor’s degree in computer science or related fields, or equivalent relevant work experience • Five to seven years of previous IT/related experience required • Two or more years of experience in a technical lead or supervisory capacity required • Licenses or certifications: MCP, Cisco, A+ or related preferred • Proficient in Microsoft Office and excellent interpersonal communication skills How to Stand Out (Preferred Qualifications): • Experience managing vendors and contractors for IT products and services • Strong ability to adapt to a flexible schedule and prioritize tasks in a multitasking environment • Previous experience in process improvement initiatives within a team setting We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. Apply tot his job