[Remote] Mediator

Note: The job is a remote job and is open to candidates in USA. B-Stock is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. The Mediator role involves managing the dispute resolution process between buyers and sellers, ensuring effective communication and satisfaction while addressing order disputes and recommending policy improvements. Responsibilities Manage the dispute process for several clients, while being knowledgeable on their specific policies and procedures Exercise due diligence, critical thinking, basic math, and negotiation skills to determine the appropriate action to resolve open disputes Facilitate clear and timely communication with buyers and sellers to establish clear expectations and ensure understanding and overall satisfaction Empathize and de-escalate high stress situations Work closely with Account Managers to highlight trends and recommend changes to policy/procedures that will improve the buyer experience while also decreasing the dispute rate Skills Bachelor's degree required Basic mediation trained or equivalent course work Excellent verbal and written communication, problem solving skills, and the ability to make decisions based on sound reasoning Results oriented with ability to self-manage, while contributing to a positive work environment A team player, someone that naturally collaborates with others (at all levels) and doesn't hesitate to engage other teams to achieve the best results Experience in using web-based applications, including Microsoft Office; proficiency in Excel A solid understanding of basic math and accounting Strong time management and organizational skills Excellent problem resolution, persuasion, and customer service skills A desire to begin a career in dispute resolution Prior working experience in de-escalating high-stress situations Knowledge of retail, liquidation, and wholesale principles, methods, practices and techniques Online auction or ecommerce experience is very helpful Prior working experience with a related field such as mobile sales and returns or shipping claims Professional proficiency in a second language Benefits Competitive compensation packages including bonus and options Medical, dental, and vision benefits Matching 401(K) Paid time off Telecommuting and remote-work options Support for continuing education Team off-sites, social events, annual company events, and frequent extracurricular activities Unlimited snacks and drinks (in office) Company Overview B-Stock is the leading B2B recommerce platform, connecting buyers and sellers through a variety of resale channels and industry-leading data and insights. It was founded in 2008, and is headquartered in Belmont, California, USA, with a workforce of 201-500 employees. Its website is