Remote Live Chat Agent

Job Title: Remote Live Chat Agent Job Type: Full-time Location: On-site New York, New York, United States | Dallas, Texas, United States, Dallas County | Canada | United States Job Summary: We are searching for a proactive and empathetic Remote Live Chat Agent to join our team. In this pivotal role, you will deliver exceptional real-time support to our customers across multiple channels. Your excellent written and verbal communication skills will be vital in fostering positive customer experiences and representing our brand. Key Responsibilities: • Engage promptly with customers via live chat, offering accurate and helpful information. • Resolve customer inquiries, issues, and complaints in a professional and friendly manner. • Document and escalate complex queries to relevant departments as needed. • Maintain detailed records of customer interactions and transactions using CRM systems. • Collaborate with team members to ensure consistent and effective service delivery. • Provide feedback and suggestions to improve the customer experience and internal processes. • Uphold company policies and standards in every customer interaction. Required Skills and Qualifications: • Exceptional written and verbal communication abilities, showing genuine care and attention to detail. • Previous experience in a customer support, live chat, or contact center environment. • Ability to multitask, prioritize, and manage time efficiently in a fast-paced setting. • Strong problem-solving skills and a positive, solutions-oriented attitude. • Tech-savvy with proficiency in chat platforms, CRM software, and standard office applications. • Demonstrated reliability and a strong commitment to scheduled shifts and team goals. • Adaptability to work with diverse customers across various regions within the United States and Canada. Preferred Qualifications: • Experience supporting customers in e-commerce, SaaS, or technology-driven industries. • Multilingual skills or experience serving international customer bases. • Knowledge of advanced customer engagement tools or automation solutions. Apply tot his job