[Remote] Customer Support Representative

Note: The job is a remote job and is open to candidates in USA. ServiceCore is a rapidly growing field-service Software as a Service platform serving the portable sanitation and dumpster industries. They are seeking a Customer Support Representative to provide multi-channel support, troubleshoot product issues, and ensure customer satisfaction in a fully remote role. Responsibilities Provide multi-channel customer support via email, chat, and phone, helping customers resolve questions and issues efficiently and clearly Troubleshoot product issues using Zendesk and Jira, knowing when to investigate further, when to escalate, and how to keep the customer informed throughout the process Own customer issues end-to-end, ensuring nothing falls through the cracks and follow-ups actually happen Document and categorize issues accurately, helping improve reporting, internal visibility, and long-term product fixes Collaborate closely with teammates and cross-functional partners, especially Product and Engineering, to surface patterns, edge cases, and recurring pain points Build strong product knowledge so you can confidently guide customers through workflows, features, and best practices without overcomplicating things Represent the customer’s perspective internally by sharing clear, practical feedback rooted in real usage and real impact Skills Entry-level experience in customer support Ability to provide multi-channel customer support via email, chat, and phone Experience troubleshooting product issues using Zendesk and Jira Ability to own customer issues end-to-end Strong documentation and categorization skills Ability to collaborate closely with teammates and cross-functional partners Strong product knowledge to guide customers through workflows and features Customer-focused and practical approach to problem-solving Ability to remain calm under pressure Clear communication skills, avoiding jargon and adapting tone Comfortable with support tools, especially Zendesk and Jira Accountable and organized with workload management Adaptable and curious, willing to learn new workflows Ability to work independently in a remote environment Experience with Zendesk Familiarity with Jira Benefits 14 Company Holidays in addition to Unlimited PTO Healthcare, dental and vision insurance with generous employer contributions 401K w/ match Equity Appreciation Plan (units granted upon hire) Regular lunches and a fully-stocked kitchen (if in Denver) Bi-weekly Grubhub lunch stipend for remote folks Company-provided hardware of your choice/configuration Company Overview ServiceCore creates intuitive QuickBooks-compatible software that helps companies in the liquid waste industry and roll-off rental companies It was founded in 2017, and is headquartered in Lakewood, Colorado, USA, with a workforce of 51-200 employees. Its website is