[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Fleetworthy is revolutionizing road safety and fleet management with a unified brand that simplifies fleet safety, compliance, and toll management. The Customer Service Representative (CSR) plays a key role in building strong relationships with customers by providing professional and friendly support across multiple channels, ensuring every interaction reflects the company's commitment to service excellence. Responsibilities Serve as the first point of contact for customer inquiries via phone, chat, and email, ensuring clear, professional, and empathetic communication. across our industry-leading product suite Investigate and resolve customer issues, including billing questions, exercising sound judgment to determine when to resolve independently and when to escalate Maintain and update customer accounts in our proprietary internal platforms and CRM software with accuracy and attention to detail Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer experience Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and actively participating in continuous improvement efforts Skills Associate degree in Business, Communications, or related field required 1–2 years of customer service or client-facing experience, ideally in a multi-channel support environment Applies structured thinking to resolve customer issues independently; knows when to escalate Demonstrates excellent verbal and written communication skills; approachable, personable, and able to build trust quickly and de-escalate tense or heightened issues Actively supports colleagues, builds stable working relationships, and contributes to team goals Seeks opportunities to mentor, share ideas, and foster a positive, inclusive environment Organized and detail-oriented, able to manage and prioritize workload while maintaining accuracy and professionalism Proficient with MS Office (Excel, Word, Outlook, PowerPoint), Excel is a must Familiar with Salesforce or similar CRM systems Bachelor's degree preferred Bilingual Company Overview Bestpass is now part of Fleetworthy. It was founded in 2001, and is headquartered in Boston, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is