Program Administrative Support, NAST ACES

Description Transportation Operations Management (TOM) ACES "Amazon Customer Excellence System" is seeking a highly skilled and motivated Program Administrator to assist in supporting ACES teams with project alignment, tracking and deep dives. This is an exciting opportunity to join an established team within TOM ACES and drive standardization of workflows within TOM and Amazon Transportation Service (ATS). We are looking for people who are able to work autonomously in an ambiguous environment that are passionate about data and writing. The ACES Program Administrator will drive alignment across all transportation stakeholder groups connecting to TOM. The right candidate will deep dive complex problems, is passionate about creation of and standardization of processes and ensuring accuracy of data and reporting. The candidate should also have strong analytical skills and a proven track record of being able to successfully identify a solution, prepare a plan and work with stakeholders to execute it with strong results. Key job responsibilities Managing the successful completion of key deliverables throughout project life cycle for ACES Consistently reviewing existing projects to identify gaps, streamline and improve results Monitor and track intake reporting to communicate tasks to internal and external stakeholders Manage multiple work streams simultaneously across both internal and external stakeholder groups Identify key stakeholder dependencies and create value propositions to drive engagement, alignment and on-time completion of tasks Basic Qualifications 3+ years of experience within Microsoft Office programs with a focus on Excel Proven work experience & strong background as an administrative support or project / data management Experience developing, implementing, and/or auditing standard work Experience creating content such as standard work or project updates for communication to large organizations and leadership Experience with performance metrics and process improvement Preferred Qualifications Bachelor's degree Proficiency with query tools (SQL, etc.) Experience in operations, supply chain, procurement, logistics, or transportation organizations Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $38,400/year in our lowest geographic market up to $66,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site. Company - Amazon.com Services LLC Job ID: A3051319