Prevailing Wage Client Services Administrator

Overview Administrators play a crucial role in the smooth functioning of any organization. They are responsible for ensuring the effective management of resources and facilitating daily operations. Their roles and responsibilities can vary significantly depending on the industry and specific job requirements. However, certain core duties are common to most administrative positions. Responsibilities • Process and upload documents received to various systems • Maintain, manage and organize client documents on PWC company SharePoint • Assist with data input and file management • Communicate with clients as needed • Communicate daily with team members Problem Solving and Conflict Resolution • Proactively identify and address any issues with documents, data input or filing. • Ensure timely resolution of issues to maintain client satisfaction and trust. • Maintain professionalism and composure in difficult situations, demonstrating strong conflict resolution skills. • Ensuring a positive team-based attitude willing to assist where needed to accomplish goals. Professional Development and Continuous Improvement • Participate in ongoing training and development programs to enhance skills. • Stay up to date with best practices and embrace new technologies. • Seeking feedback from admin lead and colleagues to identify areas for improvement and growth. • Continuously evaluate and improve admin processes and procedures. • Share best practices and process improvements with the team lead. Qualifications • You have a stable ‘at home’ work environment with dedicated office and/or noise free space and sufficient internet connection to accomplish online work and video calls • Minimum of 2 years of experience in administrative assistant or a similar role • Strong team skills • Excellent communication and interpersonal skills • Proven track record of attention to detail • Proficiency in CRM software and Microsoft Office Suite which includes using the internet, company software and any databases that client accounts are under. • Strategic thinking and problem-solving abilities Apply tot his job