P&C Adjuster Level II - Liability and Bodily Injury Claims

Insurance Program Managers Group (IPMG) is a dynamic team committed to innovation in the insurance sector. They are seeking a P&C Adjuster Level II to manage and adjust automobile and general liability claims, ensuring compliance with best practices and effective communication with all stakeholders. Responsibilities Follows Claims Best Practices, defined processes, and quality standards Secures contact with all relevant parties (insured, claimant, witnesses) to investigate liability using applicable state statutes Reviews claim correspondence and determines appropriate actions Evaluates liability claims and reports to excess carriers and reinsurers Reviews and interprets insurance policies for coverage determination Maintains detailed file notes, timely diary entries, accurate coding, and meets claim closing goals Drafts and discusses coverage letters with clients and agents before sending Ensures accurate and timely claim transfers per service plans and guidelines Provides proactive updates to clients, claimants, and insureds Communicates clearly and professionally in both written and verbal formats Participates in client reviews, teleconferences, and occasional travel for claim reviews Follows through on all committed action items with stakeholders Sets and adjusts reserves; authorizes or denies payments based on claim facts Negotiates settlements effectively, especially in complex cases with defense counsel Identifies and executes subrogation opportunities accurately Meets all adjuster and leadership metric goals as outlined in scorecards Maintains 100% monthly claim closing ratio and current weekly diary Executes 90-day claim reviews per client service plans Manages vendor costs efficiently and assigns vendors appropriately Demonstrates urgency, ownership, and commitment to work Supports team and department initiatives Understands organizational goals and contributes to overall success Analyzes data to solve problems and supports implementation of initiatives Promotes collaboration and teamwork across departments Skills Bachelor's degree in business or related equivalent education Knowledge of common software programs such as Microsoft Office and Excel Excellent verbal and written communication skills to complete internal and external reports Strong cost- benefit analysis, decision making and organizational skills Great customer service skills Detail oriented and flexible in working with various service plan structures 1-2+ years of experience adjusting liability claims preferred, including litigation management Familiarity with handling of first party claims as well as liability claims Multi-jurisdictional tort law and overall federal law experience a plus Experience in reporting key exposures to excess carriers and reinsurers a plus Insurance designations not mandatory but a plus Benefits Year End Bonus to qualified employees 20 days of PTO each year. 2025 includes 13 paid holidays and YOUR BIRTHDAY OFF! Medical, dental, and vision coverage on day one of full-time employment. Telemedicine is free for you and your family (day one) if you are covered under our medical plan. 401k match. Professional development support and a Linkedin Learning subscription. Flexible time off with an encouraged time away to support a healthy work-life balance. Life Insurance, Short term, and long-term disability on day one of full-time employment and paid for by IPMG. Onsite fitness center and showers, in our St. Charles, IL HQ office. Company Overview At IPMG, we are committed to helping independent agents/brokers and their clients thrive by delivering superlative products and services that can bring transformative change. It was founded in 1997, and is headquartered in St. Charles, Missouri, USA, with a workforce of 51-200 employees. Its website is