Online Sales Consultant

The Online Sales Consultant is responsible for providing high quality customer service while educating potential customers on US Auto inventory, products and services during the sale of a vehicle. The Online Sales consultant will qualify and schedule dealership or remote appointments for customers to allow for a quick and seamless purchasing experience. A successful candidate must have strong phone skills, be savvy with technology, creative, and have an entrepreneurial attitude to sell vehicles from a centralized, remote contact center. • Communicates with customers to build rapport, answer questions pertaining to available inventory and identify purchasing needs. • Makes outbound calls to past and current customers to generate leads to encourage purchase. Responds to interview leads in a timely manner. • Answers inbound sales calls and accurately complete applications with potential customers by obtaining identification and financial information to accurately complete application. • Forward completed applications and collaborates with Underwriting to define loan and payment terms for loan approvals. • Produces at least 15 assisted sales per month. • Completes a minimum of 45 applications per month. • Documents all notes and action items on leads using our CRM tool. • Keeps abreast of available inventory to provide accurate information to potential customers. • Actively listen to customers to determine the best vehicle that fit their desires and needs. • Transition customer and their application to Store Manager to close sales. • Works collaboratively with the store teams and builds partnerships to make for a cohesive team approach to vehicle sales. • Performs other duties as assigned. Qualifications Required • High School Diploma/GED • 1 - 2 years or BDC, Call Center, and/or sales experience • Computer literacy to include Microsoft Application products • Willing to learn product knowledge for automotive brands • Ability to read, analyze and interpret sales contracts, company procedures and policies • Exceptional communication (verbal and written), problem-solving skills & interpersonal skills • Resilient & strong desire to success • Self-motivated, goal-oriented, and can work in a fast-paced environment • Exceptional attention to detail and organization skills Preferred • 2 - 4 years of automotive/BDC sales experience • Digital skills Apply tot his job