Loan Documentation Specialist

Figure is a leading non-bank HELOC lender focused on maximizing the value of homeownership. They are seeking a Loan Documentation Specialist to manage the mortgage and HELOC post-close process, ensuring efficient operations and exceptional customer service. Responsibilities Partner with customer operations and processing to ensure a smooth post close mortgage process Provide exceptional customer service to both internal and external customers Be process focused and continuously look for opportunities for improvements and efficiencies Work independently to prioritize work based on investor delivery expiration and closing dates Handle tasks such as printing, signing, notarizing, and recording relevant documents Process paper Assignments of Mortgage (AOMs) related to loan sales and securitizations Manage the Power of Attorney (POA) and AOM process for Private Label Partners until 100% of volume is on DART Oversee the onboarding and offboarding of DART loans via AOMs, ensuring timely and accurate processing Manage the processing of new PLDs, document revisions, and handling of tax affidavits, FP7, and other necessary paperwork in collaboration with our vendors Address security instrument exceptions and lien release issues, including conducting county research, outreach, and resolving recording exceptions Manage RSD tasks when closing defects are identified, dispositioning appropriately for next steps Manage outreach efforts for unsecured liens, including calls, emails, FedEx letters, and SandCastle orders Process documents for closing appointments as necessary Handle curative efforts such as Scrivener's Affidavits and other document corrections, ensuring all documentation is accurate and compliant Monitor the recording stage audit and ensure accountability for all security instruments (SIs), working with vendors to resolve outstanding liens and secure recorded SIs Conduct prepurchase review of piggyback loan documents, including loan applications, estimates, disclosures, AUS, Credit Reports, and deeds of trust, ensuring proper execution and compliance Oversee the process for FNMA loan delivery and MERS registration Perform additional duties as assigned to support the team and company operations Skills 1+ year of administrative and/ or customer-facing experience Ability to work and thrive in a fast-paced, startup environment with little direction and meet tight deadlines Proven ability to provide professional and concise communications with cross-functional teams and resolve any issues, including suspense conditions, within response deadlines Exceptional customer service skills to work with external customers Ability to organize and manage a large pipeline of loans Analytical skills and drive to look for process improvements and ways to digitize and automate processes Ability to navigate G-Suite (Docs, Sheets, Slides) and Google Drive to manage information and collaborate with team members through Slack Experience in residential mortgage lending with Post-Closing experience In-depth knowledge of HELOC loans, FNMA, FHLMC, and private investor products Thorough understanding of Federal and State regulations, including but not limited to HELOC and Conventional guidelines, RESPA, TILA, HOEPA, and QM Knowledge of State and County recording requirements and needs Benefits Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans Company HSA, FSA, Dependent Care, 401k, and commuter benefits Employer-funded life and disability insurance coverage 11 Observed Holidays & PTO plan Up to 12 weeks paid family leave Continuing education reimbursement Company Overview Figure is a financial services company leveraging blockchain technology. It was founded in 2018, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is