Live Chat Customer Support – Remote Jobs – Hiring Now
Job Summary Progressive Technology is seeking enthusiastic and customer-focused individuals to join our team as Live Chat Customer Support Representatives. This fully remote position offers the opportunity to provide real-time assistance to customers through online chat platforms, ensuring prompt resolution of queries while delivering an exceptional customer experience. If you have strong communication skills, attention to detail, and a passion for helping people, this role is an excellent way to build your career in customer support. Key Responsibilities • * Respond to customer inquiries promptly through live chat platforms. • * Provide accurate information about products, services, and policies. • * Troubleshoot issues and escalate complex problems to the appropriate department. • * Maintain a positive and professional attitude while handling multiple chats simultaneously. • * Accurately record customer interactions and solutions in the system. • * Ensure customer satisfaction by resolving concerns effectively and efficiently. • * Collaborate with team members to improve support processes and service quality. • Required Skills and Qualifications • * Excellent written communication skills with strong grammar and typing speed. • * Strong problem-solving and multitasking abilities. • * Customer-first mindset with patience and empathy. • * Basic technical proficiency to navigate chat tools, CRM software, and knowledge bases. • * Ability to work independently in a remote environment. • * High level of accuracy and attention to detail. • Experience • * Entry-level applicants are welcome. Previous experience in customer support, call centers, or online chat roles is an advantage but not mandatory. • * Training will be provided to ensure success in the role. • Working Hours • * Flexible scheduling with both part-time and full-time opportunities available. • * Shifts may include evenings, weekends, and holidays based on business needs. • * Remote work allows you to manage your schedule in a comfortable home environment. • Knowledge, Skills, and Abilities • * Knowledge of customer service principles and practices. • * Ability to handle multiple chat sessions simultaneously without compromising quality. • * Quick learner with the ability to adapt to new tools, processes, and updates. • * Strong organizational and time-management skills. • Benefits • * Competitive pay with performance-based incentives. • * Work-from-home flexibility with zero commute. • * Paid training and career development opportunities. • * Supportive team culture with ongoing coaching. • * Opportunities for career advancement within Progressive Technology. • Why Join Progressive Technology? At Progressive Technology, we believe in empowering our employees with the tools, training, and flexibility to excel in their roles. As a Live Chat Customer Support Representative, you will be at the forefront of delivering exceptional service, representing a company that values innovation, growth, and customer satisfaction. If you are looking for a rewarding career where you can grow professionally while working remotely, this is the perfect role for you. How to Apply Interested candidates are invited to submit their updated resume and a brief cover letter highlighting their communication skills and customer service experience. Apply now through our careers page or email your application to us with the subject line: Live Chat Customer Support – Remote Application. Apply tot his job