WorkForce Software Senior Relationship Manager

WorkForce Software, an ADP company, is hiring a Senior Relationship Manager

Applications for this role will be accepted until 08/18/2025

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Read on and decide for yourself.

As a Senior Relationship Manager, you'll perform all activities supporting client retention in our WorkForce Software (WFS) mid-sized and enterprise accounts division. You will maximize retention by working with the client, ADP associates, and ADP leadership to resolve any issues that are within our control and may affect the client's decision to stay with ADP. You carry the weight of ADP’s client satisfaction in your hands.
Every day, through pricing negotiations and concessions, resolving service-related issues, having proactive outreach, and utilizing survey follow-up programs, you will cultivate relationships with clients and ADP associates, anticipate clients' needs, and report to management with possible solutions based on those needs.
To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. Not only can you find a career here but friendships that last in a company that values inclusion.

Apply now!

WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day

• Building Relationships: You will serve as a trusted advisor, partner, and ADP ambassador to your clients and internal partners while demonstrating grace under pressure and the highest ethical standards. You will work independently and collaboratively as part of various teams to build relationships and focus on client needs to build retention and minimize loss via phone, virtually, or by visiting clients. You will perform appropriate follow up to ensure future client satisfaction.
• Negotiate and Strengthen:You will negotiate new pricing/multi-year price agreements as appropriate while strengthening the relationships and needs of your clients. You will engage Business Unit contact when pricing concerns arise. You will respond to annual price increase inquiries and negotiate concessions as appropriate. You will engage and partner with appropriate departments for issue resolution and follow-up.
• Reporting: You will coordinate, participate, and report on client outreach programs supporting loss reduction efforts to include coordinating, participating, and reporting on First-Year Client Experience programs. You will keep up-to-date market penetration and competitive product reports. You will maintain client responses and surveys to include leading resolution of concerns independently and in conjunction with appropriate departments.
• Management and Teamwork: You will monitor team queues to ensure team members meet and balance workloads. You will coordinate and monitor tasks to ensure issues are resolved timely and accurately. You may participate in pilots, councils, and team meetings.

TO SUCCEED IN THIS ROLE: Requirements

• You have a minimum of five years of directly related work experience in client engagement and outreach, marketing, negotiations, conflict resolution.
• Program or Project Management experience is highly valued
• Knowledge of common implementation principals and client lifecycles.
• Associates that are located near an ADP or WorkForce office, would be expected to follow the ADP hybrid work model.

A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include:

• Experience noted above OR
• Military experience where skills including teamwork, resilience, negotiation, engagement, and trust-building will help you build relationships and achieve success.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
• Be your healthiest.Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Balance work and life.Resources and flexibility to more easily integrate your work and your life.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

Apply today!

Originally posted on Himalayas