Job Description:
• Lead the entire HLS Qualitative delivery function with a strategic and enterprise-wide mindset.
• Serve as the Delivery Lead, ensuring consistent, high-quality execution across all client engagements.
• Inspire the team to perform in such a way that makes Escalent group attractive to clients, garnering project renewals / expansions and helping us grow our revenue.
• Serve as an example to team members that everyone plays a role in business development.
• Ensure team members adapt working styles to quickly evolving scenarios at our clients.
• Develop and mentor team members, fostering a culture of accountability, innovation, and continuous improvement.
• Structure the qualitative team for optimal delivery and efficiency, create efficient solutions to track and execute resourcing / staffing, and maximize billable time of team members through creative staffing arrangements.
• Identify and resolve project and/or team challenges, implementing scalable solutions that drive team/business performance.
• Maintain a strong client presence, dedicating no less than 40% of time to direct client work.
• Create and encourage the team to create new and innovative solutions that differentiate Escalent.
• Partner with the BD team on how to best communicate our team skills and experience to clients.
• Operate with a company-wide lens, balancing functional excellence with strategic priorities and cross-functional collaboration.
• Foster a culture of partnership with other functions (e.g., quantitative, secondary, communities) that provide a seamless experience to clients.
• Collaborate closely with the EVP to align delivery strategies with the sector and overall business objectives such as revenue, profitability, and net revenue targets.
Requirements:
• Bachelors degree in a related field or equivalent professional experience.
• Demonstrated success in leading delivery teams and solving complex project challenges.
• Strong client-facing skills with a hands-on approach to service delivery.
• Proven ability to operate at both tactical and strategic levels.
• Excellent communication, presentation, and leadership skills.
• Experience working in a dynamic, fast-paced environment with shifting priorities.
Benefits:
• Medical, Dental, and Vision Insurance - Large carriers on a national level (domestic partner coverage included)
• 401k with Company Match No vesting period; bi-weekly contributions
• Flexible PTO - Feel no guilt in taking off a minimum of 3 weeks of real vacation time
• Paid Parental Leave
• 12 Paid Company Holidays
• Hybrid/Virtual Work - Virtual-first workforce with employees in most states