Aras Corporation is a leader in product lifecycle management and digital thread solutions, seeking a data-driven Operations Specialist. The role involves optimizing tools and processes to enhance Subscription Services for leading manufacturers globally.
Responsibilities
- Analyze data and uncover trends to help us deliver smarter, faster, and more accurate solutions
- Collaborate with talented teams across the business, making a real impact on our goals and customer experience
- Optimize and operate the tools that power our Subscription Services, ensuring every subscriber receives exceptional service
- Drive process improvements and help implement new workflows that boost efficiency and reduce errors
- Manage and optimize business platforms used to support and enable Aras Subscription Services teams
- Develop and maintain SQL queries and Power BI dashboards to deliver actionable insights to stakeholders on revenue performance and subscription services consumption
- Perform ongoing data quality checks, reconcile discrepancies across systems, and ensure reporting accuracy
- Provide ad hoc analysis and recurring reports to support Subscription Services team priorities and decision‑making
- Monitor and support the customer journey, including onboarding, renewals, and cancellations
- Analyze operational and customer data to identify trends, anomalies, and opportunities to improve the effectiveness and consistency of their journey
- Track, maintain, and report on key performance indicators such as churn rate, customer lifetime value, and subscriber health score to support retention, forecasting, and continuous improvement efforts
- Document and analyze Subscriber Services workflows to identify inefficiencies, gaps, and sources of error
- Recommend and support implementation of process improvements that increase operational efficiency and accuracy
- Leverage automation, AI, and enabling tools (e.g., Copilot agents) to reduce manual work and improve consistency
- Partner with Operations, Customer Support, and Services teams to streamline day‑to‑day service delivery and support scalable execution
Skills
- BA/BS degree in Computer Science, Information Technology, or comparable field
- Programming, technical background – good knowledge of relational databases with ability to read and write queries using SQL
- Experience designing, building, and deploying reports and dashboards using Power BI, Tableau, or another equivalent business analytics platform
- Experience designing, building, and deploying agents using Microsoft Copilot Studio, including configuring topics, actions, and conversational flows to support business use cases
- Languages: English (Fluent – written and verbal)
- Experience in the administration and maintenance of Totango, Gainsight, other Customer Success platforms or CRM comparable tool like Salesforce
- Experience with integration tools such as Workato or MuleSoft
- Applicants must be authorized to work in the United States
Benefits
- Flexible paid time off to recharge when you need it, plus company-paid holidays and a dedicated Global Wellness Day.
- A 401(k) plan with company match to help you invest in your future.
- Robust health coverage, including generous medical, dental, and vision insurance with high premium contributions and deductible reimbursement.
- Company-paid life insurance, as well as short- and long-term disability coverage for added peace of mind.
Company Overview
Aras provides a digital thread platform for product lifecycle management and engineering AI. It was founded in 2000, and is headquartered in Andover, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is http://www.aras.com.
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