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Role Description
Join Ciena's Services PLM team as a Specialist, Product Line Management and play a pivotal role in driving innovation, enabling global capabilities, and maximizing opportunities in the implementation and migration space.
- Address day-to-day portfolio inquiries and provide RFP assistance.
- Develop, track, and manage offers/kits through the New Service Introduction process, collaborating with marketing to define sales enablement and customer awareness strategies.
- Analyze KPIs relative to industry benchmarks, including business metrics, portfolio performance, and competitive offer assessments.
- Lead sales enablement initiatives to drive adoption of targeted offers with field teams.
- Support the Offer Innovation process by assessing portfolio opportunities, pricing strategies, cost-saving measures, and market trends critical to Ciena’s business.
- Represent the portfolio during product release calls to ensure alignment with new product launches.
- Capture customer requirements from delivery organizations, sales teams, and other sources, integrating them into service roadmap plans.
Qualifications
- Bachelor’s degree in Engineering or Business Administration (preferred) or equivalent industry experience.
- 5+ years of experience in telecommunications.
- Strong collaboration skills with stakeholders across product management, engineering, sales, and customers.
- Strategic thinker with a creative approach and strong business acumen.
- Knowledge of Service Provider core networks and business models.
- Proven ability to manage time effectively and meet tight deadlines.
- Sensitivity to customer timelines and adaptability to time zone differences.
- Excellent communication and collaboration skills.
- Willingness to travel (<20%).
Requirements
- Familiarity with Ciena technologies like RLS, Waveserver, 6500, Packet Networking, and Navigator.
- Experience in delivering services within the telecommunications domain.
- Exposure to industry benchmarks and competitive analysis.
- Background in developing and evangelizing new services and capabilities.
- Understanding of pricing strategies and market inflection points.
- Knowledge of KPI development and tracking.
- Advanced analytical and presentation skills.
Benefits
- Comprehensive benefits package, including medical, dental, and vision plans.
- Participation in 401(K) (USA) & DCPP (Canada) with company matching.
- Employee Stock Purchase Program (ESPP).
- Employee Assistance Program (EAP).
- Company-paid holidays, paid sick leave, and vacation time.
- Compliance with all applicable laws regarding Paid Family Leave and other leaves of absence.
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