Housecall Pro is a company dedicated to helping home service professionals streamline their operations. As a Specialist in IT Operations, you will provide essential technical support, troubleshoot issues, and maintain IT systems to ensure efficiency and security in the infrastructure.
Responsibilities
- Provide remote technical support for end-users, troubleshooting hardware, software, and network-related issues
- Maintain and manage IT assets, including laptops, peripherals, and software licenses
- Assist with system administration tasks such as account provisioning, security updates, and system monitoring
- Troubleshoot and resolve issues involving SaaS tools (Okta, Google Workspace, Zoom, Slack)
- Support IT infrastructure, including network devices, VPN configurations, and cloud-based applications
- Document IT processes, troubleshooting steps, and system configurations for knowledge sharing
- Collaborate with vendors and third-party service providers to resolve IT-related issues
- Assist in IT security initiatives by ensuring compliance with security policies and best practices
- Monitor IT systems for performance issues and escalate concerns as needed
- Participate in providing off-hours support to our employees
- Cover in-office IT support as necessitated by business needs
Skills
- 1+ years of experience in IT support, system administration, or a related field
- Basic knowledge of SaaS and enterprise tools (eg. Okta, Google Workspace, Zoom, Slack)
- Familiarity with networking fundamentals, security best practices, and IT troubleshooting techniques
- Experience with ticketing systems and IT asset management tools
- Strong problem-solving skills and ability to work independently in a fast-paced environment
- Excellent communication and interpersonal skills to support a diverse team
- Strong attention to detail and ability to document technical processes clearly
- A positive, can-do attitude with a commitment to providing exceptional support and fostering a collaborative environment
- Willingness to learn and adapt to new technologies and IT best practices
- Customer-focused mindset with a proactive approach to problem resolution
- Ability to manage multiple tasks effectively while maintaining high-quality service
- Ownership: You take initiative, drive resolution, and proactively identify improvement opportunities
- Detail Oriented: You take pride in noticing the small things and go the extra mile to ensure things are done right
- Collaboration Skills: You work cross-functionally, partnering with internal teams and external vendors to deliver solutions
- Adaptability: You thrive in a high-growth, rapidly evolving tech environment
Benefits
- Medical, dental, vision, life, disability, and 401(k)
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- Equity in a rapidly growing startup backed by top-tier VCs
- Monthly tech reimbursements
- Health care insurance (medical, dental, vision, disability)
- Employee assistance program
- 401(K)
- Flexible time off
- Paid parental leave
- Tech reimbursement
- Other company benefits
Company Overview
Housecall Pro is a developer of a mobile software platform used to connect back-end business operations and homeowners. It was founded in 2013, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is http://www.housecallpro.com.Company H1B Sponsorship
Housecall Pro has a track record of offering H1B sponsorships, with 2 in 2025. Please note that this does not guarantee sponsorship for this specific role.
Apply Now