Job Description:
• Provide first-contact direct technical support for client issues (login, software, hardware)
• Monitor and respond to system alerts and urgent cases
• Administer and troubleshoot Windows Server environments and Active Directory
• Support end-user devices, LAN/WAN environments, and corporate infrastructure
• Use RMM and case tracking systems to document, track, and resolve issues
• Communicate clearly with clients via voice calls, setting expectations and providing updates
• Collaborate with internal teams and third-party vendors for issue resolution
• Follow documented procedures and contribute to process improvements
Requirements:
• 0–3 years of IT support experience (or equivalent aptitude)
• Empathetic, client-first mindset with strong interpersonal skills
• High attention to detail and ability to follow structured processes
• Strong troubleshooting skills in Windows OS, Microsoft 365, and standard IT issues
• Familiarity with Active Directory, Azure AD, DNS, DHCP, RDS, and PowerShell
• Excellent written and verbal communication skills
• Demonstrated interest in continuous learning and technical growth
• Prior experience in a Windows System Administration or IT Service Desk role preferred
• Experience with virtualization (VMware or Hyper-V) and remote PC management preferred
• Certifications: CompTIA A+, Network+, Server+, Microsoft 365 Fundamentals, ITF+ preferred
Benefits:
• Work from the comfort of your home with all equipment provided
• Be part of a high-impact team supporting critical IT operations
• Competitive pay with additional compensation for overnight work
• Opportunities for growth and skill development in a fast-paced environment
Apply Now
Apply Now