Unlock Your Career Potential with Delta Air Lines
Delta Air Lines, a leading American airline with a rich history dating back to 1924, is seeking a highly skilled Senior Technical Program Leader to join their team. As a pioneer in the aviation industry, Delta has grown through strategic mergers and acquisitions, becoming one of the world's largest and most respected airlines. With a global presence and a workforce of over 90,000 employees, Delta is committed to providing a dynamic and inclusive work environment that fosters growth, innovation, and success.
Job Overview & Key Responsibilities
We're looking for a seasoned Senior Technical Program Leader to drive the success of our Customer Data Platform and Adobe Experience Platform initiatives. As a key member of our team, you'll be responsible for overseeing the delivery of complex projects, ensuring they're completed on time, within scope, and budget, while aligning with our broader business objectives.
- Key Responsibilities:
- Develop and execute the Customer Data Platform strategy, ensuring alignment with company-wide goals and objectives.
- Create, maintain, and track project plans, resource estimates, and roadblocks throughout the project lifecycle.
- Lead the planning and implementation of enterprise-wide use cases, ensuring alignment with business needs and objectives.
- Collaborate with internal stakeholders and external partners to define application controls, governance structures, and success parameters.
- Navigate complex projects, providing solutions and ensuring that all teams align on a unified vision.
- Stay up-to-date with industry trends and emerging technologies, incorporating best practices into the program strategy.
- Establish clear communication channels across teams, ensuring transparency and fluidity in information dissemination.
- Monitor and track project progress, addressing any issues or delays.
- Implement project risk management strategies to mitigate potential obstacles.
- Troubleshoot technical issues associated with the platform and implement solutions.
- Collaborate with IT and other teams to align on tech needs and implementations.
- Mentor and guide teams, fostering a culture of collaboration, innovation, and continuous learning.
What You Need to Succeed (Minimum Qualifications)
To be considered for this role, you'll need to meet the following minimum qualifications:
- Proven experience in program management, preferably in the area of customer data platforms and personalization.
- Strong interpersonal skills with a flair for building and nurturing relationships across departments.
- Exceptional problem-solving skills, with the ability to see and solve situational and systemic challenges.
- Demonstrated leadership capabilities, with a track record of guiding teams to success.
- Strong technical aptitude, specifically with customer data management.
- Experience working in Digital, Ecommerce, Marketing, or Loyalty organizations.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
What Will Give You a Competitive Edge (Preferred Qualifications)
To stand out from the competition, you'll ideally possess:
- Professional certification in program or project management.
- Prior experience working with Adobe Experience Platform or similar customer data platforms.
- Deep understanding of omnichannel marketing strategies and implementation challenges.
- Prior experience with enterprise Project Management tools such as Adobe Workfront, JIRA, etc.
- Experience in a large organization or Fortune 500 company.
Benefits & Perks
At Delta Air Lines, we offer a comprehensive benefits package that includes:
- Industry-leading total compensation for industry-leading performance.
- Annual profit-sharing plan.
- Shared Rewards, our monthly operational incentive, up to $1,200 annually.
- 401(k) with 3% automatic contribution and 6% company match.
- Emergency savings accounts with access to a company incentive of up to $1,000 upon completion of training/education classes and payroll contributions.
- Financial education through Fidelity and Operation Hope for budgeting, retirement-planning, and more.
- Multiple health plan options, including co-pay and HSA-eligible plans.
- Fertility insurance for family planning.
- Dental and Vision plans.
- Company-paid long-term disability insurance and optional short-term disability insurance.
- Company-paid basic life insurance.
- Back-up care days for children, elders, or pets at a back rate.
- Free Care.com membership.
- Family-planning aid, including fertility insurance, surrogacy, and adoption reimbursement (up to $30,000).
- Access to a structured care managed purpose FSA.
- Lactation support and breastmilk shipping.
- Discounts for choosing childcare centers.
- Two to five weeks of paid vacation based on years of service.
- Seven paid personal days.
- Seven to 10 paid holidays (based on workgroup).
- Maternity + parental leave for up to 12 weeks at 100% rate of pay for birthing parents.
- Two weeks parental leave paid at 100% for non-birthing, adoptive, and surrogate parents.
- Family and medical leave.
- Unlimited standby travel privileges everywhere Delta flies.
- Discounts on Delta confirmed airfare.
- Delta Vacations and Delta Cargo discounts.
- Access to over 500 discounts, special savings, and voluntary benefits, including car and hotel rentals, auto, home, and pet insurance, legal services, and childcare.
- Waived annual fee on Delta SkyMiles Gold American Express card.
- Commuter benefits for employees who use alternative modes of transportation for their daily commute.
- Training to help employees continue climbing in their careers.
- Upward and international mobility.
- Mentorship and leadership development programs.
- Learning programs to gain new skills to move forward in your professional path.
- Access to on-demand digital libraries of learning and development resources.
- Scholarship opportunities.
- Employee recognition program and digital 'Thank You' platform.
- Peer-nominated Chairman's Club; Delta's most prestigious recognition program honoring 100 of our top-performing employees.
- Volunteer opportunities in local communities.
- Delta Care and Scholarship Fund, funded by the generosity of Delta employees, to support our people during times of need.
- Access to 12 Business Resource Groups to connect employees with common interests.
- Transparent leadership, including virtual and in-person town hall meetings.
About Delta Air Lines
Delta Air Lines is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodations in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job requirements. Supporting medical or religious documentation may be required if applicable.
We Encourage You to Apply!
Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team. If you're passionate about delivering exceptional customer experiences and driving business growth through innovative technology solutions, we encourage you to apply for this exciting opportunity.
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