Senior Systems Engineer - Solutions Architect (Remote)

Senior Systems Engineer / Solutions Architect (Remote) Why Digacore? We’re a fast-paced, people-first MSP with: • Real career growth • Autonomy to own projects and make decisions • A collaborative culture (we back each other up, no egos) • Paid certs, hybrid flexibility, and a leadership team that gets IT About the Role: Are you the go-to engineer who handles the toughest issues and loves designing smarter infrastructure? We’re looking for a senior-level engineer with a builder’s mindset — someone ready to design cloud-first environments and lead escalations while working directly with clients to create solutions that best fit their needs. This role combines high-level systems engineering with solution architecture. You’ll handle critical escalations, run client assessments, and architect end-to-end solutions — particularly around Azure, networking, server building and advanced troubleshooting. What You’ll Do: • Lead technical assessments and translate business needs into secure, scalable infrastructure designs. • Design and implement solutions in Azure, Microsoft 365, and Intune/Endpoint Manager, including Autopilot deployments, compliance/conditional access policies, and application packaging. • Advanced networking – redesign and optimize networks (firewalls, switching, routing, VLANs) for performance, security, and cost efficiency. • Comfortable using the CLI for common network tasks. • Experience troubleshooting loops, configuring switches, and supporting HP/Dell switch environments and SonicWall/Fortinet firewalls. • Support and administer Microsoft’s core stack: Windows Server roles, Office 365, Azure services. • Build and harden servers/workstations to ensure reliability, security, and lifecycle longevity. • Create accurate, detailed SOWs and scopes that define deliverables, timelines, and technical requirements. • Own and resolve complex Level 3+ escalations — performing deep-dive troubleshooting, root-cause analysis, and long-term remediation. • Deliver clean, repeatable documentation for architectures, deployments, and operational processes. • Mentor junior and mid-level techs and elevate team-wide technical capability. • Partner with sales department by reviewing proposals, validating technical scope, and identifying potential pitfalls. • Coordinate account managers, PMs, and clients to ensure clear communication and smooth project execution. • Help drive best practices in cloud security, automation, monitoring, and MSP tooling — always bringing a figure-it-out and outside-the-box problem-solving mindset. What you Bring: • 5+ years in a Managed Service Provider (MSP) or high-volume IT support environment • Strong experience with: • Windows Server (2016/2019/2022), Active Directory, Group Policy, DNS • Microsoft 365 administration and security • Azure infrastructure and virtual networks (AZ-104 or higher preferred) • Virtualization tools: VMware, Hyper-V, AVD • Networking: Layer 2/3, VPNs, firewalls (SonicWall, Meraki, etc.) • Scripting & automation (PowerShell preferred) • Strong documentation habits and familiarity with ConnectWise • Confident communication with the ability to explain solutions to non-technical users • Bonus if you have: AZ-305, CCNA/CCNP, or any cybersecurity-related certs Perks & Benefits: • Nationwide medical, dental, life, and LTD insurance (we cover LTD + life 100%) • Mental health days + generous PTO • 401(k) with company match, HSA & FSA options • Paid training & certification assistance • Flexible schedule + fully remote work • $500 sign-on bonus • Quarterly team events and career coaching • Equal opportunity employer — veterans encouraged to apply We are an Equal Opportunity Employer!