Join the American Express Team: Revolutionizing Customer Experience through Data-Driven Insights
At American Express, we pride ourselves on being a company that values its colleagues and their contributions. We believe in fostering an environment where everyone feels seen, heard, and valued. As part of our team, you'll have the opportunity to be part of a dynamic and innovative organization that is committed to delivering the world's best customer experience. We're looking for a Senior Statistics Architect to join our Customer Listening Team in Costa Rica, working remotely, to help transform the Voice of Customer (VOC) methodology and drive business growth.
About the Role
The Senior Statistics Architect will play a critical role in transforming and innovating the end-to-end Voice of Customer methodology. You'll work closely with product and process owners, subject matter experts from Qualtrics, and the Agile team in Technology to develop and maintain the new VOC methodology sourced from Cornerstone and integrated with the Survey and Dashboard platform hosted by Qualtrics.
Key Responsibilities
- Collaborate with utility teams to define, frame, and capture business needs, leveraging knowledge of VOC methods to transform data within the Cornerstone Big Data platform.
- Design and build robust data model architecture to aid in efficient data processing and standardized metric definitions.
- Enable big data and batch/real-time analytical solutions leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions, ensuring data quality and accuracy through extensive testing at variable and use case levels.
- Provide guidance to enhance competencies to drive efficiency in computing programs using the massive data ecosystem.
- Drive consumer tale analysis and elaboration, design, and development of software programs, testing, and builds automation tools.
- Proactively identify and automate manual tasks to improve quality and efficiency.
- Work closely with partners from GSN and AET to prioritize, define, develop, and test the data for various use cases as part of the VOC end-to-end methodology.
Essential Qualifications
To be successful in this role, you'll need:
- At least 3 years of hands-on development experience on Hive/Hadoop, PySpark, Python, Shell Scripting languages, development launch management, and troubleshooting understanding for data-driven tasks.
- Active collaboration with relationship managers/product owners to understand functional requirements and convert them into technical deliverables.
- Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at regular intervals to the business groups.
- Strong understanding of data modeling, data processing, and data quality.
- Experience with big data technologies, including Hadoop, HDFS, MapReduce, Hive, Spark, and Python.
Preferred Qualifications
While not essential, the following qualifications will be considered a plus:
- Experience working in a remote or hybrid environment.
- Knowledge of VOC methodologies and customer experience.
- Familiarity with Qualtrics survey and dashboard platform.
- Experience with data visualization tools and techniques.
Skills and Competencies
To excel in this role, you'll need to possess:
- Strong technical skills, including programming languages, data modeling, and data processing.
- Excellent analytical and problem-solving skills.
- Effective communication and collaboration skills.
- Ability to work in an Agile environment and adapt to changing priorities.
- Strong business acumen and understanding of customer experience.
Career Growth Opportunities and Learning Benefits
At American Express, we're committed to helping our colleagues grow and develop their careers. As a Senior Statistics Architect, you'll have the opportunity to:
- Work on complex and challenging projects that drive business growth.
- Develop your technical skills and stay up-to-date with the latest technologies.
- Collaborate with cross-functional teams and build strong relationships.
- Participate in training and development programs to enhance your skills and knowledge.
Work Environment and Company Culture
At American Express, we pride ourselves on being a company that values its colleagues and their well-being. We offer:
- A flexible working model with hybrid, onsite, or virtual arrangements depending on the position and business need.
- A culture that prioritizes physical, financial, and mental well-being.
- Generous paid parental leave policies.
- Free access to global on-site health facilities staffed with nurses and doctors.
- Confidential counseling support through our Healthy Minds program.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- A competitive base salary.
- Bonus incentives.
- Assistance for financial well-being and retirement.
- Career improvement and education possibilities.
Join Our Team
If you're a motivated and talented Senior Statistics Architect looking to join a dynamic and innovative organization, we encourage you to apply. At American Express, we're committed to creating an environment where everyone feels valued, respected, and empowered to succeed. Apply now and be part of our team!
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