Embark on an Exciting Career Journey with Us! We're seeking a highly skilled and experienced Senior Service Delivery Management Specialist to join our team at Disney Experiences. As a remote role, you'll enjoy the freedom and flexibility to work from anywhere, while being part of a dynamic team that creates world-class immersive digital experiences for our premier vacation brands.
At Disney Experiences, our motto is "We Power the Magic!" and we're responsible for delivering end-to-end digital and physical guest experiences across various lines of business, including Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise. We're looking for a talented professional to play a key role in ensuring the delivery of exceptional services within agreed service levels.
Job Summary: As a Senior Service Delivery Management Specialist, you will be responsible for driving the delivery of specific services within agreed service levels, working closely with business stakeholders and IT service providers to ensure adherence to service level agreements. You will act as the primary customer contact for all service-related inquiries and issues, set strategies for service delivery, and monitor service performance to ensure that the service team meets the needs and requirements of business customers.
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Ready to join our team? Click Apply Now and we'll be in touch soon!
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