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Role Description
Ciena is seeking a dynamic Senior Project Manager to join our Global Services Team. This role is pivotal in driving the growth and optimization of Gainsight, Kantata, Salesforce, and other in-house tools that enable seamless business transactions.
- Develop and maintain comprehensive project plans and resource utilization schedules for multiple concurrent projects and operational activities.
- Collaborate with Business Functional Leads and System Implementors to prioritize requirements, estimate efforts, and allocate resources to meet project execution and tracking goals.
- Coordinate and lead project activities to ensure timely delivery of required functionality within budget constraints.
- Monitor project resources, tasks, risks, and milestones, implementing adjustments as necessary through defined change control procedures.
- Manage day-to-day project activities for cross-site teams, assigning responsibilities, setting expectations, and motivating team members toward achieving objectives.
- Provide input for vendor negotiations and manage vendor relationships within contract parameters.
- Prepare management reports for project sponsors and develop gating documents to support project milestones.
Qualifications
- 5+ years of experience as a Project Manager, with significant Salesforce expertise during this timeframe.
- Proficiency with at least three of the following tools: Gainsight, Kantata, Salesforce, Snowflake, Zoom, PowerApps, Teams.
- Hands-on experience with JIRA for user story writing, issue creation, and backlog management, along with SharePoint for project management.
- Expertise in Agile methodologies, SCRUM, and Scaled Agile Framework (SAFe); certifications in SAFe or SCRUM Master are highly desirable.
- Proven experience managing projects across multiple locations, including global teams.
- Exceptional customer service, verbal and written communication, and organizational skills.
- Strong problem-solving, analytical abilities, and a team-oriented approach to project delivery and cutover.
Requirements
- Familiarity with additional business tools and platforms that complement the role's requirements.
- Experience with advanced data migration strategies or validation techniques.
- Background in driving high-impact vendor negotiations and contract management.
- Knowledge of advanced Agile practices or frameworks beyond SAFe and SCRUM.
- Expertise in creating innovative solutions for cross-functional collaboration.
Benefits
- Comprehensive benefits package, including medical, dental, and vision plans.
- Participation in 401(K) (USA) & DCPP (Canada) with company matching.
- Employee Stock Purchase Program (ESPP).
- Employee Assistance Program (EAP).
- Company-paid holidays, paid sick leave, and vacation time.
- Compliance with all applicable laws regarding Paid Family Leave and other leaves of absence.
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