**Rewritten Job Title:**

Experienced Customer Service Representative – Pet Industry E-commerce Support (Remote Opportunity in Florida) **Rewritten Job Description:**

Join arenaflex's Award-Winning Customer Service Team

Are you a people person with a passion for helping others? Do you have a knack for engaging in meaningful conversations and resolving complex issues with ease? If so, we want to hear from you! arenaflex is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time, and we're seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization.

About arenaflex

arenaflex is a leading e-commerce retailer dedicated to providing an exceptional customer experience. Our team is passionate about delivering top-notch service, and we're committed to creating a culture that values empathy, kindness, and open-mindedness. As a Customer Service Representative, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our customers and their pets.

What You'll Do

As a Customer Service Representative at arenaflex, you'll have the opportunity to engage directly with customers who contact us for a variety of topics, from helping them shop for their new pet to finding the perfect chew toy or problem-solving when something doesn't go as planned. Your responsibilities will include:

• Engaging directly with customers via phone, email, or chat to resolve their queries and concerns
• Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution
• Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike
• Operating with a willingness to learn, sharing feedback, and being open-minded to grow and develop your skills
• Engaging with teammates, your direct manager, and other team members across various levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration

What You'll Need

To succeed as a Customer Service Representative at arenaflex, you'll need:

• 2 years of customer service experience, preferably in a fast-paced environment
• Excellent communication skills (written, verbal, and listening) in a written assessment
• Ability to multi-task, maintain a conversation on the phone while navigating on the computer and taking notes, and perform well in a fast-paced environment
• Proficiency in using computers, both for data entry and rapid navigation through systems and the internet to search for information to help support our customers
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Proven ability to maintain confidentiality and secure sensitive information
• High school diploma or equivalent
• Ability to pass a background check

Technical Requirements

To ensure a seamless customer experience, you'll need to meet the following technical requirements:

• Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience
• Work area acceptable for webcam use
• Have a reliable wired, high-speed internet and broadband connection (30 Mbps download speed/ 10 Mbps upload speed) (You can test your internet speed at speedtest.net or by contacting your service provider)
• You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam)
• Phone line not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify

Why Join arenaflex Customer Service?

At arenaflex, we're committed to creating a culture that values empathy, kindness, and open-mindedness. As a Customer Service Representative, you'll be empowered to become your best, with opportunities to:

• Belong: We're a diverse and inclusive team that values individual perspectives and experiences
• Grow: We're committed to ongoing training and development, with opportunities to learn and grow in your role
• Make a difference: You'll have the opportunity to make a real impact on the lives of our customers and their pets
• Get support: We offer ongoing training, resources, and support to help you succeed in your role
• Get rewarded: We offer competitive wages, medical & dental insurance, 401k, and more!

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to diversity and inclusion. We value and celebrate individual differences and are proud to be an inclusive workplace. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

Apply Now!

If you're passionate about delivering exceptional customer service and making a difference in the lives of our customers and their pets, we want to hear from you! Apply now to join our award-winning customer service team at arenaflex. Apply Now